CGU Insurance
243-249 Crown Street, Wollongong, New South Wales, Australia
About CGU Insurance
Welcome to CGU Insurance, your trusted insurance agency located in the heart of Wollongong, Australia. Situated on Crown Street, at 243-249, our establishment stands as a prominent point of interest for all your insurance needs.
At CGU Insurance, we understand the importance of protecting what matters most to you. Whether it's your home, vehicle, business, or personal belongings, our team of dedicated professionals is here to provide you with comprehensive insurance solutions tailored to your specific requirements.
With over [insert number] years of experience in the insurance industry, we have built a solid reputation for our commitment to customer satisfaction and reliable coverage. As an established insurance agency, we offer a wide range of policies that cater to the diverse needs of individuals, families, and businesses in the Wollongong community.
Our team of knowledgeable insurance advisors is here to guide you through the process of selecting the right insurance policy for your unique circumstances. We take the time to understand your specific needs and provide personalized recommendations to ensure you have the coverage you need, when you need it most.
At CGU Insurance, we pride ourselves on our fast and efficient claims process. In the unfortunate event of a claim, our dedicated claims team will work tirelessly to ensure a smooth and hassle-free experience, providing you with the support and assistance you deserve during challenging times.
As an insurance agency dedicated to serving the Wollongong community, we are actively involved in local initiatives and strive to give back to the community that has supported us over the years. We believe in building strong relationships with our clients, and our commitment to exceptional service sets us apart from the rest.
Visit our conveniently located office on Crown Street, where our friendly team is ready to assist you with all your insurance needs. Alternatively, you can contact us via phone or email to schedule a consultation and discuss how CGU Insurance can provide you with the peace of mind you deserve.
Trust CGU Insurance to protect what matters most to you. Experience the difference of working with a dedicated insurance agency that puts your needs first.
243-249 Crown St, Wollongong NSW 2500, Australia
Opening hours of CGU Insurance
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of CGU Insurance
"Nightmare to cancel a policy. They send a renewal saying it will auto debit the new amount (30% higher!) Then when you ring to cancel get ready to be on hold forever and be forced to reidentify yourself over and over again giving exact same details before being transferred to a new team. Never would use them again."
"I rang them and have gotten a claim number 3 months ago, since then, they have sent 2 accessor. Among that, I have also hire my own accessor to give me a report. CGU? nothing. Absolutely heard nothing back. Doesn't call back, doesn't reply to emails despite at least 20 attempts to reach out to them. This is certainly the sort of insurance company i want all my enemies and competitors to use."
"absolute worst insurance company ive had to ever speak to, I have called 7 times in the past week to speak to their operator Adrian and he is always on a phone call. I will give them my contact details to give me a call at their convenience and still waiting for that call back. I have sent emails from now almost 2 weeks ago and still waiting for a response. Absolute worst company, do not bother with them."
"Avoid doing business with these thieves. I enrolled with CGU car insurance for a 1 year comprehensive car insurance with this company back in 2018 and at the end of our 1 year contract, I switched to another insurance company offering a better price. Approx. 2 years later after returning from overseas I went though my bank statements in detail and realised the company continued to deduct monthly instalments from my bank even though the policy statement clearly indicates the "start and end date" of the policy. Now that I've contacted them for a refund, they first asked me for another $300 as final payment which they waivered after I protested however now they are referring some fine print in some document (which I don't have access to now) stating I, as a customer was responsible for notifying the company to stop the monthly deductions! Having requested that document multiple times now they still haven't provided me with those fine prints. This is clearly a case of shady business practices and I will be raising this matter with Fair Trade."
"Had a collision and was told by a claims rep that excess would be waived in our case as the other party was deemed at fault and also not uninsured, this was confirmed with a txt message and email Two days later we get an email saying we are now being billed the excess and we are found at fault and then they gave us a the conplete steer around happy to hound us but when we call its oh thats a different dept or that person cant do that. So our own insurance company picked the other uninsured party in fault over there own customer and changed there mind 48hrs after the fact If you want to hand over money to a company who is happy to throw there own customers under the bus then pick CGU.... ill be cancelling my policy tomorrow and moving to NRMA"
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