Officeworks Waurn Ponds

"Will not go there again. Poor customer service even when they are not busy. They guided me to the wrong section to being with. Then had to ask the girl at the front three times to send someone across to the printer section and help me with the inks that I was after. No one even came. Eventually I left without getting what I needed after waiting for so long. All they say is "oh sorry". Not good enough, the least you could do was to at least try and get me what I was after. Will never go there again."

"Went there at 6pm and were closed. Sign on front door says till 7, website same."

"I'm not a person who writes reviews all the time. But I thought I must write a review of my experience with Officeworks Waurn Ponds store. Long story short, I bought a pair of headphones a couple of months ago for my office use. But the headphone started to crack voices in my meetings. Then I returned it to the store and got a second pair as my replacement. Then a few months later, the second pair also started to play the same kind of drama. Then I recently showed up in the store and explained the issue I had. They straightaway checked the faulty pair and offered me another replacement pair without any issues. I had a pleasant and friendly experience at both times. The team was very supportive when they handled my issues. #Thanks"

"When it's quiet I like this store because there is always plenty of staff on to assist, although you may have to interrupt their chats. Today when I went in to get a doc laminated, there was quite a long line for print services. I looked around and noticed 1 staff in print shop, 1 on checkout, 1 greeting, 2 helping 1 customer and 3 standing in the middle of the store chatting. After a while staff member Zack asked if they could help anyone with a purchase etc as he noticed the line at print shop not moving. After a bit longer and I decided it would be quicker to buy a laminator for home. But I couldn't find them and had to interrupt the 3 staff still chatting in the middle of the store. Zack served me at checkout and was really polite. To have 8 staff on with 3 chatting for an extended period and 2 serving a single customer while there are long lines at checkout and print shop and is pretty disappointing. That many staff should equal good customer service. It seems only half the staff are concerned with customers though. Probably just easier to order stationary etc online in future."

"Eric from Office Works Waurn Ponds was an amazing help when purchasing a new printer last week. I had no idea what sort I needed and Eric was so very helpful and friendly with his assistance. Well done and thank you Eric. Very happy with this purchase."