Illawarra Radiology Group Wollongong

"I came in for an MRI scan on the 29/06/23 I’m severely claustrophobic, my technician Daniel was absolutely amazing , I had some Valium on board and even though still nervous , I began to feel drowsy and sleepy. Daniel spoke to me regularly throughout the process and I really really appreciated it. I came back in for another MRI only this time the scan was on my brain , however the Valium didn’t kick in at all. I tried a couple of times to stay in the MRI machine but had a panic attack. Daniel the technician told me I didn’t have to do anything I didn’t want to and perhaps it’s best to get a stronger sedation and come back again in a few weeks. I felt bad , however Daniel and the receptionists were beyond amazing and kept telling me I had nothing to be sorry for. I’ve had a MRI before and I had no sedation a panic attack and this was not with IRG I was met with hostility and a lack of understanding from this company. I would just like to say a massive thank you to Daniel and the staff on both occasions for making me feel welcome , calm and safe and also putting my fears at ease during the first scan, I’ve rebooked my brain scan for the 11/06/23 and know the team will be great again. Once again IRG wollongong , Daniel and reception staff thank you so so much. Kindest regards , Claudia Farrugia. P.S thank you again for your understanding in relation to my claustrophobia."

"I’ve unfortunately had a few scans done here in the past months….. always on time, efficient and pretty much everyone is extremely friendly."

"I had to come here for an mri of my foot and staff that done the scan were so rude and nasty! I suffer from bad anxiety and rang prior and asked if I could bring a support person to the appointment and they said yes but once I was called they wouldn't let my friend in and I had to beg/argue for 15mins for them to let her in which staff replied what are you a baby!? I was then shaking during the scan due to anxiety and the staff continued to have a go at me calling me a baby for having anxiety and told me to man up! This was the worst thing I've ever had to experience and will avoid having to go back at all costs"

"Receptionists are rude. I arrived to them gossiping and even though they saw me, I was the only person in the line they ignored me. Eventually I sat down only to have her holler “can I help you!, I wouldn't sit down before checking in, no one will know you are here” rude unprofessional and no customer service skills. I would terminate both those receptionists immediately. Ladies take a notice of why people are there. They are feeling vulnerable. One day it will be you and some rude receptionists will insult and disrespect you, but then it’s too late. At least you feel ashamed."

"Staff are amazing and Very polite. I rang for appointment and they gave me one for a weeks time at wollongong. They said if there are any cancellations we will call you. They called and managed to get my appointment moved 3 days forward. When I got there staff were quick to come. The gentleman who did my foot MRI offered me a blanket before we started so I wouldn’t get cold. Explained procedure too me as I had never had an MRI giving me a rough estimate for timing of how long procedure would take. Reception staff were friendly, quick and polite. Facility set out well to cooperate with COVID spacing restrictions. I Would highly recommend this facility for imaging. Thanks guys for your kindness with calling me for earlier appointment. Kind regards Teniele"