The Good Guys Moonah
About the Business
Welcome to The Good Guys Moonah, located at 141 Main Road in Moonah, Australia. Our establishment is not just your average furniture store or home goods store, but also a point of interest for those seeking quality products and excellent service.
At The Good Guys Moonah, we understand the value of your time. That's why we offer an online form for all Returns, Refund, Repairs, and Exchanges, making the process quick and hassle-free. We prioritize customer satisfaction and aim to provide the best service possible.
Become a Gold Service Extras Member and unlock a range of benefits from day one. Enjoy product care, exclusive offers, and sales, as well as access to StoreCash, our loyalty program. Start your report online for speedy service or lodge a claim to begin the swap or screen replacement process.
If you're a new customer, don't miss out on the opportunity to apply for a Latitude Gem Visa credit card. This credit card offers various advantages and is available on participating Latitude credit cards. Visit our website or come in-store for more information about fees and terms and conditions. Credit is provided by Latitude Finance Australia, a trusted Australian Credit Licensee.
Earn StoreCash by meeting qualifying conditions, including signing up to StoreCash and downloading the Digital Wallet before making a purchase. Refer to our StoreCash Terms and Conditions for full details, including how to receive notifications when your earned StoreCash has been credited to your Digital Wallet.
Enjoy discounts on our products, as they apply to the current ticketed or advertised price. We constantly negotiate to provide the best deals, and our products are often sold below the ticketed price in some stores prior to the discount offer. Please note that discounts cannot be used in conjunction with any other discount offer. Check the product details for more information.
We also offer bonus services within a 30km radius of our store, with additional charges applying after 30km. Please note that this offer excludes eBay and commercial orders. See the product details for more information and terms and conditions.
If you're a port-in or new customer, take advantage of our special offers. Excluding current Telstra Pre-Paid, Boost, and JB Hi-Fi Mobile services, you can receive a bonus once your connection is approved.
Store Credits are a convenient way to shop, and they are sent via SMS or email. Please note that expiry dates may vary by promotion. However, Store Credits cannot be used for all types of Gift Cards, Epay Cards, and Agency brands. Visit our website for full details.
When it comes to trading in your devices, we partner with SquareTrade to offer you fair deals. However, please note that the trade-in offer may vary based on factors such as the condition and age of your device. You must be at least 18 years old to be eligible for a trade-in transaction. Remember to remove all data from your device before shipping, as The Good Guys and SquareTrade are not responsible for any lost files or data.
At The Good Guys Moonah, we prioritize your safety and only engage licensed subcontractors for gas fitting, electrical, and plumbing work. Our subcontractors issue all required electrical and gas safety/compliance certificates. Rest assured that the work is performed by professionals who meet the necessary licensing requirements.
For Spot. Buy Now, Pay Later account holders, we have a special offer. Spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys until September 30, 2023, and receive a $20 The Good Guys eGift Card. Refunds, chargebacks, and Spot. Buy Now, Pay Later special promotions do not contribute to the spend criteria. Please note that this offer is limited to one eGift Card per Spot. Buy Now, Pay Later account, and your account must remain open and in good standing to receive the $20 eGift Card. Check our full terms and conditions for more details.
To access your StoreCash balance and current offers, please enter your mobile number below to request a verification code via text message. Once verified, you'll have access to all the benefits and rewards we offer.
Thank you for choosing The Good Guys Moonah. We strive to provide exceptional service and a wide range of high-quality products. Visit us today and experience the difference for yourself.
Photos
Location & Phone number
141 Main Road, Moonah, Tasmania 7009, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
10:00 AM - 5:00 PM
Reviews
"Purchased the washing machine and which lasted 2 week and later when I wash everytime there is a half drum of water and the drum is banging around everytime firstly the tech guy came and let me wait for the parts for 2 months and again he came next time he didn't change any thing and he says it's fixed and everytime I have to dry my cloths with my hands and it's already more then 3 months and now they says that the machine has no problem. They don't even follow the warranty and really bad customer service. The machine itself is so expensive and now I have to buy a new one so I'm not going to buy anything from this store. Not worth it and waste of time"
"Purchased a Dyson vacuum a few months ago, was talked I to a extended warranty at my own cost. The head unit on the Dyson failed to work. A new part was ordered and arrived 3 weeks later only to discover the unprofessional staff member had ordered a handle instead of the head unit. Spoke with Michael the manager who said it would take a further 3 weeks for the new part to arrive. 3 weeks later no part , was then told would take a few more weeks. Now we are at month 2 without the head unit. On the phone again today I requested Dyson's managers number so I could organise myself only for the good guys manager to tell me this is not allowed. Moral of the story. Head to Harvey Norman"
"Very good customer service, I brought in a faulty laptop that I had purchased from Harvey Norman and complained to the manager Amy and she personally carried me to Harvey Norman, got me a 200 percent refund and gave me her very own Laptop (huge upgrade) she then cooked me lunch and sent me on my way. 11 stars if I could thanks Aimes."
"Worst service ever. Got my brand new laptop in such "the good guys" custom packaging, instead of laptop box. Worst customer service. Think twice before purchasing from here."
"Our Meile vacuum cleaner cut out. I took it to The Good Guys in Moonah Tasmania. Michael was extremely helpful, told me that the vacuum had a heat cut out and would work again when it cooled. I got a new filter with his excellent advice."
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