Skechers Hobart Hobart, Tasmania 7000

"Bought a kids shoe for $160. A week in, the laces start to fray - the plastic bits are gone and the ends are fraying. The shop assistant (South Asian looking) couldn't care less when asked for replacement laces. He had the gall to suggest I buy new laces from BigW. If that's the case, then maybe Skechers can do an Apple and start selling shoes without laces. Never again!"

"Terrible customer service. We went into the store on a Sunday with two staff on. We were in the store for at least 5 minutes with no staff in sight. Finally saw one staff member walking around in such a daze like we were invisible to her, no interest to ask if we needed help. Finally the other staff member became available and we asked for some shoe sizes for my daughter. He went out the back and we must have waited almost 10 minutes. The other staff member still could not be bothered talking to us. I eventually asked her if she could tell him we had to go and don't worry about the shoes. He came out and said he "couldn't find them". We walked out shaking our heads. How does this business make any profits with useless staff members like this, especially on a Sunday!"

"Useless staff, no one would get me any shoes to try on, i was ready to buy the new slip ins and waited half an hour in not busy time"

"I have to give a star to give a review, but prefer to give it minus 5 stars. I've never been so humiliated. I went to Hobart to do Christmas shopping and decided to look for new shoes. I found what I liked and went to pay for it with my card. The young man serving me asked if I wanted to become a member. I gave him my details, and he said the computer was slow and had played up all morning. When it came to payment by EFTPOS, the machine said approved, his computer said approved and straight away said declined. I was told I couldn't have the shoes because he didn't know if the payyeas done. I was told to go to my bank to check if the money had been taken out of my account. I did, but being lunchtime, the bank only had limited staff on, and I had to wait an hour for someone to give me a printout as proof that it was taken out of my account. Going back to the shop and showing that I had paid for them, I was told I still couldn't have them, he had to do a phone call first. I became extremely frustrated and upset. As everything was played out in the shop with other customers. When he finished his phone call I said to him I'm going. I was again told I couldn't go, he had to call the area manager. He was talking to her then gave the phone to me. I was told they give me a refund and then I can pay for them again.needles to say, I had my refund, but told them they can keep their shoes. Somehow the girl working there didn't seem to have a problem with their computer and did plenty of transactions while I was there. 2 Hours later I walked out of the shop in tears. Frustrated and humiliated. I will never set foot in that shop again. It was clear that the young man that was serving me was not allowed to make decisions and was doing what he was told. He had 3 phone calls to his superiors. I simply can not understand that I was treated this way, while the problem was on their side. There are plenty of other shoe shops who'll be happy to take my money"

"Just three customers in the store, including me. But I wait there over 20 mins but no one come to serve me. You got 2 guys in there and I just need ask a smaller size of the shoes, may you just one come by to ask it, it takes 30 sec."