Country Road - Geelong

"No acknowledgement from staff. When asked the staff for help they were uninterested in helping. Will not return to this store."

"I'm not one to leave a poor review for the sake of it and working in customer service myself. I have a clear understanding of minimum service standards. The manager needs to give all the staff proper training before they can actually work on the floor. First things first, greet the customers who walk in. I was there for 30 mins this morning and didn't get one single greeting. The shop was dead quiet and so were the staff. There was a tall young staff member who walked past me many times and didn't even greet me once, let alone bother to ask me if I needed any help. Eventually, when I was in the changing room, there was a lady with grey hair and glasses kind enough to assist me with sizing. The opportunity was lost and as a customer all I wanted to be treated with was some common courtesy and respect but alas I was totally ignored and made to feel like I wasn't welcome in the store."

"The girls here are great, so helpful and as a soon to be platinum member, they've been well deserved. Though I'd really appreciate if I could get a pair of khaki green skinny chinos in a size 36. Apparently they've been discontinued, but I'd really like to hope somewhere in Australia, there would be a pair I could snatch."

"I will never shop here again nor do I ever want to wear Country Road again. I had bought a jumper a couple of weeks back. When I went to wear the jumper I noticed a stain on it. I didn't know if it was oil or die so I brought it back today and the pretentious staff members humiliated me in front of all the other customers and told me that "it has been clearly been worn". I told them that it literally sat in the bag for 2 weeks. They told me that I had to bring it home and wash it before they would accept it because it was "unhygienic " and they couldn't accept it like that even though I had honestly never worn it before. I tried to explain that I had never been worn it yet the woman abruptly stopped me and said "let me finish talking". I will never ever shop here again EVER! I've never been so humiliated and experienced such rude customer service. I can't bring myself to walk into this store ever again. I should have got the names of the staff members but I was too angry how I was spoken to. I will never buy a Country Road product for myself, family or friends. I feel completely humiliated by the pretentious attitudes of the staff. This was not an isolated incident. A couple weeks back I overheard the staff commenting on how customers that came in over the last few weeks throughout the pandemic were feral and "not our usual clientele", I brushed this aside and didn't think too much of it but today made me realise how the staff at the Geelong store talk down to people. My advice is to chose another brand, don't step foot into this store"