Police Bank - Newcastle
About the Business
Welcome to Police Bank - Newcastle! Located on Bolton Street at number 24, our institution is your go-to destination for all your banking and finance needs in the vibrant city of Newcastle, Australia.
As a trusted banking institution, we offer a range of services to cater to both individuals and businesses. Whether you're looking to open a new account, apply for a loan, or manage your investments, our dedicated team of professionals is here to assist you every step of the way.
As an ATM, we provide convenient access to cash withdrawals and other banking transactions, ensuring that you have easy access to your funds whenever you need them. Our secure and user-friendly machines are available 24/7, allowing you to conduct your transactions at your convenience.
At Police Bank - Newcastle, we prioritize the financial well-being of our members. With our competitive interest rates, flexible repayment options, and personalized financial advice, we strive to help you achieve your financial goals and make sound financial decisions.
Our establishment is more than just a bank; it is a trusted partner in your financial journey. We understand that each customer has unique financial needs, which is why we offer a wide range of products and services tailored to suit your individual requirements. Whether you're a first-time homebuyer, a small business owner, or planning for retirement, we have the expertise and resources to support you.
Being a point of interest in the heart of Newcastle, our institution is conveniently located amidst the bustling city life. Explore the vibrant streets, visit nearby attractions, and enjoy the rich cultural heritage that Newcastle has to offer, knowing that your financial needs are well taken care of at Police Bank - Newcastle.
Visit our website or drop by our branch today to experience the exceptional service and financial expertise that sets us apart. We look forward to serving you and helping you achieve your financial aspirations.
Photos
Location & Phone number
24 Bolton Street, Newcastle, New South Wales 2300, Australia
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"New PB mobile app, for some reason I had great difficulty resetting my password to enable me to set my new pass code. Had to attend the Newcastle Branch on Monday. By Tuesday arvo it was sorted and one lady went above and beyond to get this sorted. Pia Clarke, Member Service Administrator, Thankyou so much. You are honestly worth your weight in gold and having a very stressful time helping everyone with this new PB app. sorted with Tech difficulties. Thankyou so much, I hope you get the recognition you deserve from your Hierarchy for THE best Customer Service I have had in a very long time."
"I had a problem recently with an international money transaction. Policy Bank were terrible to get a hold of - their phone queue was over 3 hours long, and I was hung up on a few times, passed around to different departments, and encountered rude customer service staff. Just when I had lodged a complaint with the banking ombudsman, I rang one more time to try again, and was lucky enough to get Sharon on the phone at the end of the day. She could tell how frustrated I was and picked up the ball and ran with it. She followed up the next day as promised, then called again the following day to let me know it had all been resolved. She is the ONLY reason I am giving 4 stars. I hope you appreciate what an amazing staff member you have in this lady. Your customer service in general is terrible, and your new app is so far behind the excellence of the major banks its not funny. But Sharon - she was just so helpful. Thanks Sharon."
"The police bank have been so helpful with getting me first loan for a car. All the staff were so friendly from the moment you walked in the door and made the process seem seamless. The service was so amazing that I could not think of ever going anywhere else. 5/5 and if I could give more stars I would."
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