Barbeques Galore Kotara Northcott Drive, Kotara, New South Wales 2289

"Great people, helpful and great prices quick to get in what was needed."

"A+ for service. Chris and his team were able to assist me with a great deal on a wood heater and arrange delivery to my home. Thankyou very much for all your help."

"Lovely friendly staff! Good sales on ATM.."

"Happy with Sam and her service. However when I went to the loading dock to pick up my bbq Adam came out to see if the item would fit in my car. He was very careless when taking the box out as it didn’t fit he dragged the box out and scratched my bumper. I told him that he scratched the bumper but he ignored me and continued on his way. No apology or anything, if I had not already purchased the item I definitely wouldn’t have. Will never shop there again."

"We had a fireplace installed in 2017 by one of Barbe ques Galore contractors. The contractor did not like where we wanted to place our heater and chose to put in a different spot, no big deal at the time. Move forward to 5 months ago when needing the chimney cleaned. The contractor no longer works for Barbe ques Galore so we had to engage another company. This company advised our fireplace could not be certified as the installer had cut structural beams in our roof, see attached photo. He had not secured flu along with other issues. Restoration costing over $6000.00. Contact was made with the store who basically washed their hands of the situation but, did advise the would get me the installers insurance details. We did not organize the installer or have contact with him until the day of installation. Multiple attempts have been made to contact Barbe ques Galore head office only to be fobbed off by call centre staff. Finally two weeks ago I was put through to the Call centre manager after 121 minutes on hold. He advised that he was aware of the situation and would contact me back, I rang last week leaving a message with a guarantee he would call me back, didn't happen. I again called today and got the same response from the call centre. WARNING TO ALL BEFORE PURCHASING ANYTHING FROM BARBE QUES GALORE THAT NEEDS TO BE INSTALLED. CHECK THAT THE INSTALLER HAS AN ABN IS LICENSED FOR THE WORK TO BE DONE AND HAS CURRENT INSURANCE. You will get little help from the company as it would seem they DO NOT hold these details and if anything goes wrong they will fob you off. Two days after this review Barbeques Galore rang ensuring they would look into this and get back to me, three weeks later and nothing. Yet again I rang their contact centre only to be advised the person dealing with this issue is not at work today, an all to common answer when you ring but, they will call you tomorrow. Well tomorrow came and no phone call."