Bevilles Jewellers | Charlestown 30 Pearson Street, Charlestown, New South Wales 2290

"My recent experience shopping at Bevilles Charlestown has shown me that amazing customer service still exist in retail. Zenita and Dumol went above and beyond to ensure I was happy with my purchase. Thank you Bevilles."

"I don’t normally write google reviews, however… I recently saw Zenita in store and WOW. She was an extremely knowledgeable young woman. She provided amazing customer service, her extensive knowledge and truthful nature allowed me to feel confident with my purchase. She explained the type of necklace, the material, craftsmanship, price ect… and I didn’t feel uncomfortably pushed to buy!!! (EXTREMELY RARE TO FIND WHEN BUYING JEWELLERY). Her energy is uplifting and she was an absolute delight to be around, truly a breath of fresh air. I believe zenita is such an asset at bevels. I haven’t ever experienced customer service like this before… still amazed… I cannot recommend her and this jeweller enough!"

"The worst experience I have had at any jewellers. Ordered a ring paid cash in full, paid for the care plan and repeatedly chased the store to find out where the ring was, no return phone calls, finally got a hold of someone that chased the order and was not told the truth. After almost 9 weeks I was told they could not get the ring, although it was still advertised on their website as being available. Customer service was appalling, rang head office and they were equally unhelpful telling me I would need to deal with the store ! ( the same store that can’t return phone calls or even answer the phone on multiple occasions I rang) To top off this experience I organised to go into store to get a refund from the store manager as she was the only one that could do it and could not get a cash refund, it had to be done as an eftpos transaction. She then told me it would be in my account in 3-4 days! I paid for the purchase in cash and should have received the refund in cash - on the spot. The manager of the store was rude, dismissive and could not of cared less about customer service! No wonder the staff in this particular store have no customer service skills. I will not recommend Bevilles to anyone and will definitely not step foot or shop in one of your stores again. The whole thing was I loved the ring I ordered and if I had been kept in the loop would have had no problem waiting at all! Do yourself a favour and shop elsewhere."

"One order for a special occasion took more than 3 weeks and 3 failed promises to deliver and still waiting. Lack and poor communication. Don’t recommend."

"Not happy with my visit today, I picked out some lovely gold hoop earrings for my mothers birthday to be told they had the wrong price attached to them and they couldn’t sell them to me for the price that was displayed. You should be checking all your prices that are attached! Pretty sure you have to sell me those earrings at the displayed price! The lady that served me was lovely but the other lady she got to help her was rude and dismissive. She simply said no! Prouds across the road got my business and I will never return to your shop!"