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Direct Freight Express
20 Yilen Close, Beresfield New South Wales 2322
About Direct Freight Express
Welcome to Direct Freight Express, located at 20 Yilen Close, Beresfield, Australia. As an establishment and point of interest, we pride ourselves on providing reliable and efficient freight services to our valued customers.
We understand that there have been recent challenges impacting our services due to natural disasters. Although areas previously affected by flooding in early January are now receiving freight, there are ongoing delays specifically affecting the Kimberley Region of Western Australia. Unfortunately, these service restrictions are expected to persist for the next 12-18 months. We sincerely apologize for any inconvenience caused and appreciate your patience during this time.
In addition to the flooding, the surrounding areas of Dubbo are currently experiencing bushfires, which may result in further delays. We kindly ask for your understanding as pickup and delivery times may be affected.
To ensure transparency, we would like to inform you that the following areas are currently experiencing longer transit times: [list of impacted areas]. Furthermore, due to road closures, services to certain areas are currently on hold. We are working diligently to overcome these challenges and appreciate your patience and understanding during this period.
At Direct Freight Express, we remain committed to providing you with the best possible service despite these external factors. We strive to deliver your packages safely and efficiently, and we appreciate your continued support and understanding. Please factor in the extended delays when consigning to the affected areas.
If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing Direct Freight Express, and we look forward to serving you.
Photos of Direct Freight Express
20 Yilen Cl, Beresfield NSW 2322, Australia
Reviews of Direct Freight Express
"Do not use Direct Freight for anything that is business critical. An urgent consignment from Sydney to Newcastle was misdirected to Perth. All the team leader did was apologise and said nothing could be done about it because they truck goods to/from Perth. The goods will miss my deadline requirement and I had to put up with their on hold message / motto of "Delivered to the right place at the right time" - This is not the first time this happened with this company!!!"
"left a card saying i needed to organise redelivery online or pick up, the website refused to let me do anything and i have been on hold with customer service for over an hr to pick up a 400$ worth parcel, will never use this service again"
"Parcel was meant to be delivered today. Never arrived. In fact has been local since yesterday. Might get it tomorrow. No solutions and plenty of apathy. Seems to be a common occurrence."
"They were helpful loading our goods onto our trailer. Unfortunately some of our stock was damaged in transit. I don't think it was a fault on their part but how it was packed prior to shipment to their depot."
"I can see a lot of negative reviews here but I have to be honest and say that I had no issues with my delivery. The tracking was updated throughout the delivery process and they estimated the delivery time ro be around 10:30am. They were no more than 15mins outside of their estimated time. So I have to be fair and give them 5 starts im my case. Maybe they are trying to step up and change their game. Edit 20/05/2022: I had a second delivery with Direct Freight Services last week. I had wheels delivered from Sydney to Newcastle. They were delivered overnight and I was notified at each stage of the process. Again, can't fault them."
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