StarTrack Newcastle 11 Aluminium Close, Edgeworth, New South Wales 2285
About the Business
Welcome to StarTrack Newcastle, located at 11 Aluminium Close in Edgeworth, Australia. As an establishment and point of interest, we offer a range of services to meet your freight and distribution needs.
Trust in Australia's largest delivery network to handle your parcels and packages with care. Whether you need to redeliver, redirect, or collect a missed delivery, we've got you covered. Our team is dedicated to ensuring your items reach their destination safely and efficiently.
Please note that the delivery estimates provided on our website should be used as a guide only and may be subject to disruptions that could cause delays. Additionally, items exceeding our maximum weight and size limits, as well as those requiring manual handling such as Dangerous Goods, may require additional time for processing.
To make a booking, it is essential that you provide accurate and complete details. We rely on the information you provide to ensure a smooth and successful delivery experience.
If you have any questions or need assistance, please don't hesitate to reach out to us. You can complete the form below to get in touch, or simply give us a call at 13 2345. Our customer service team is available from 8:00am to 6:00pm (AEST) on weekdays, except for Western Australia, which operates from 8:00am to 5:30pm (excluding Public Holidays).
At StarTrack Newcastle, we offer a wide range of delivery services to cater to both B2B and B2C needs. From courier services to next flight options, as well as warehousing and 3PL solutions, we are here to support your business and help it thrive.
In the fast-paced world of eCommerce and fashion, we understand that delivery is everything. That's why companies like "X" trust StarTrack to give them a competitive advantage. Whether it's delivering a single pair of shoes to a remote location or transporting hundreds of pairs to our stores in capital cities, we have the expertise and infrastructure to get the job done.
We are also proud to play a vital role in the transportation of live human organs across Australia. Tammi and the Next-Flight team are integral in ensuring these life-saving deliveries reach their destinations promptly and safely.
Please note that our phone lines may be busy at times. If your inquiry is urgent, please feel free to give us a call. However, if it is not time-sensitive, we encourage you to make an online enquiry for a quicker response.
If you are in Western Australia, our customer service hours are from 8:00am to 5:30pm, Monday to Friday.
Finally, we would like to acknowledge the Traditional Custodians of the land on which we operate, live, and gather as a team. We recognize and respect their ongoing connection to the land, water, and community. We pay our respects to the Elders, both past and present.
Thank you for choosing StarTrack Newcastle, and we look forward to serving you and your delivery needs.
Photos
Location & Phone number
11 Aluminium Close, Edgeworth, New South Wales 2285, Australia
Hours open
Monday:
10:00 AM - 4:30 PM
Tuesday:
10:00 AM - 4:30 PM
Wednesday:
10:00 AM - 4:30 PM
Thursday:
10:00 AM - 4:30 PM
Friday:
10:00 AM - 4:30 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Extremely unprofessional and poor service. The item was not delivered only because the postcode was incorrect even though the suburb and the state were correct. They didn't bother contacting the sender or the receiver. Instead the item was returned to the sender straight away on the same day. The tracking tool said attempted delivery when there was no attempt of delivery. We had someone at home to receive it! Customer service provided wrong information when contacted and did not mention the return of item. Only said someone would call us to provide more information. The second time I contacted, I was then told about that by another customer service assistant. I would steer clear whenever I could in the future."
"It seems like that the startrack deliveries have improved. Despite some misunderstanding over the phone, the delivery driver drove down my driveway and delivered the parcel. I hope that it was not just because of the driver being new to the area and instead being due to instructions given by his management. A thank you to the driver on the other side of the sugarloaf mountains. 9 month ago I wrote the following 1 star review: 3 times an updated ETA was promised after I called them, nothing. Like other reviews, the "failed" delivery attempt was a disgrace, did not even attempt to open the gate to the house, no note, no phone call, nothing. Not having the courtesy of informing a customer can't be blamed on staff shortages (they did). "Last" case no. just in case someone from StarTrack cares 50330527."
"Got a SIM card delivered from TPG... Got a text 5 times saying it's delivered but it's at the post office. Get a massive parcel for a SIM card. Broke it open and it's full of removalist fluff and it goes everywhere. Could of just put it in my letterbox Kent's."
"Driver didn't even take the product out of the van, or knock on the front door. Have security cameras. He got out of the van, note prewritten, placed it on the door and left. My family and dog (who would've definitely heard even a light knock) were home at the time. How is this acceptable delivery service? Appears as though they are driving around all day just to waste fuel and not doing their jobs. Would rate 0 stars"
"Fantastic experience, all thanks to Dave Watson at StarTrack Newcastle! Dave attempted to deliver my goods to the correct delivery address, an office, but everyone was working from home. He called me to work out what other arrangements could be made. He ended up delivering the goods to an alternate address on his way back to the depot. He went above and beyond. That's what great customer service is. Thank you Dave, and thank you StarTrack Newcastle!!!"
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