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Nobby Kitchens Newcastle
66 Park Avenue, Kotara, New South Wales, Australia
Photos of Nobby Kitchens Newcastle
2/66 Park Ave, Kotara NSW 2289, Australia
Opening hours of Nobby Kitchens Newcastle
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Nobby Kitchens Newcastle
"Nobby's Kitchens in Kotara have just completed a kitchen renovation at our house in Kotara. All in all we are pleased with everything from the quality of the products to the installation trades. Nomy in the showroom was great to deal with from start to finish and made the renovation as seamless as possible. Thanks Team"
"ANYBODY BUT Nobby!!! It’s been 107 days and still our kitchen is not finished (specified 30 day contract). They will not start any work until the full amount is paid upfront. Never had to do this with any other company, should have been red flag. Appliances were delivered 3rd May, missing the extraction fan. Worked started 8th May. Tradies turned up without paper plans or the “App wasn’t working on their phone”. The pantry cabinet had to be installed upside down to make the finger pulls work and 107 days later we are still waiting for the correct doors with the hinges in the right place to be installed. Ironing board cupboard was the wrong size and had to be remade, still not done! No finger pull cover strips to drawers so that gaps are visible, 107 days and still waiting. The microwave cabinet was the wrong size and we had an 80mm gap exposing the power point. The laundry sink has been missing a cover cap since May 11 and it’s still not here. The new oven was damaged in transit. Told installers not to wire it in but they went ahead and did which resulted in a warranty claim. Without an oven for 62 days until a replacement was finally installed. Couldn’t use the new induction cooktop as we didn’t have an extraction fan above it to remove the steam that would have damaged the plasterboard. Waited 64 days for the fan to be installed. First completion visit the installer came without the missing doors and finger pulls. Waste of time. Second completion visit the microwave cabinet was installed correctly which resulted in the cupboards above being longer. Now the doors that were on these cupboards don’t fit so doors need to be resized to fit. Still waiting for these to be made. Third visit from installer the pantry doors arrived with the hinges in the wrong place so that the drawers scrape whenever you try to pull them out. New doors with the correct hinges have to be made. Ironing board cupboard installed but it’s so hard to pull out and then the board sits on top of the drawer not on its stand. This changed the size of the door underneath so a new door arrived that was too big to fit the cupboard. The customer service from Nobby is now non existent. They do not answer emails and will not say when our very expensive but badly installed kitchen will ever be finished. No one should have to wait 107 days for a kitchen to be installed and still have 5 missing doors and parts. Do not use this company."
"Absolutely disgraceful service from Nobby Kitchens Newcastle. They came out and designed a nice kitchen, promised us a certain date to which we agreed on and paid the deposit. From then it began. We had to continually chase them up. They would never contact us. We had to argue with them to get our check measure done, and then again to book the job in to start. My wife and I took numerous mornings and afternoons off work to meet Nobby kitchen representatives and they would not turn up on agreed times. The appliances got lost for a number of day's. The cabinetry turned up in dribs and drabs. Some cabinetry took weeks to turn up. The installers never turned up when they were supposed to, and it was an argument to have them come on the second day they were booked for. When the installers arrived they confirmed they were never booked for the job and they were only doing Nobby Kitchens a favour by turning up. They also told us they were no longer working for nobbys because they were always turning up to disgruntled customers and continuously had poor communication from Nobby Kitchens. Our Sinks and tapware went missing for a number of days, and there was no urgency to locate them. We are currently months on from the promised start date and are still waiting on completion. Nobby Kitchens Newcastle seem to have very minimal care, extremely poor customer service and communication skills. They continuously blame the mistakes on there co workers or other trades. I would never recommend Nobby Kitchens to anyone. I regret not taking this case to fair trading a number of weeks ago. The whole process has been nothing but painful from the start."
"We went with Nobby's as we were sold on the project management and checking of quality of work being carried out by their trades. This has certainly not been our experience. Four weeks in we are still: missing cupboard doors, had have leaking taps which have damaged the shelves in the island bench, there is electrical work which another electrician on site said was not great quality, one end of the island bench has been cut too short, the other has drill marks inside it, cupboard supportive legs which do not touch reach the floor to support benches, joined cupboard which are still not together, and cupboards in which the wrong hinges were used. We were also left with a trench in the middle of the kitchen which required extensive chasing of the project manager to get rectified. We have contacted our project manager and the office multiple times who either don't respond to emails or require excessive chasing. They were certainly not the cheapest but we have unfortunately not experienced the positive experiences others have by using them. I cannot recommend. Update We contacted one of the NSW managers who made the Project Manager come out on site and contact us. Many promises were made about improvements but the very next day we were let down again as what was promised had not been acted on. The General Manager has been helpful, but local store project management has not improved at all To rectify the work the island bench needed complete removal and replacement. The sink was not sealed properly and water has leaked into the bench as a result and wrecked the benching. The concrete under the island bench needed jackhammering up as the plumbing and electrical was not to code. When the replacement was installed the wrong panels were sent which required more waiting time. Splash-back has been installed which had to be resealed on three separate visits as was not done correctly. Project Manager does not keep a comprehensive list of outstanding jobs, we constantly have to remind and update as we are updated with the wrong information. Emails go weeks without being read. Very frustrating. Today 06-07-22 is week 14 of our kitchen install with some jobs still outstanding. My request months ago about a formal complaint about our service have not been addressed or responded to. I would love the owner to contact me to explore our appalling experience."
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