The Good Guys Maitland
About the Business
Welcome to The Good Guys Maitland! Located at 2A Chelmsford Drive in East Maitland, our establishment is a leading furniture store and home goods store in Australia. As a point of interest and store, we offer a wide range of high-quality products to enhance your home.
At The Good Guys Maitland, we prioritize customer satisfaction and convenience. To save you time, we have introduced an online form for all Returns, Refund, Repairs, and Exchanges. This streamlined process ensures a speedy resolution for any issues you may encounter.
Become a Gold Service Extras Member and enjoy exclusive benefits from day one. Our members have access to comprehensive product care, StoreCash rewards, and exclusive offers and sales. Start your report online for quick and efficient service, or lodge a claim to begin the swap or screen replacement process.
For new customers, we offer the opportunity to apply and be approved for a Latitude Gem Visa credit card. This credit card provides additional benefits and monthly fee options. Visit our website or in-store for more details. Credit is provided by Latitude Finance Australia, ensuring a trusted and reliable financial service.
Earn StoreCash by meeting qualifying conditions, including signing up to StoreCash and downloading the Digital Wallet before making a purchase. Refer to our StoreCash Terms and Conditions for full details, including how to receive notifications when earned StoreCash is credited to your Digital Wallet. Visit our website for more information.
Take advantage of our discounts, which apply to the current ticketed/advertised price. As we negotiate with suppliers, our products may have been sold below the ticketed price in some stores prior to the discount offer. Please see the product for specific details and any applicable terms and conditions.
Additionally, we offer time-limited promotions and bonus services within a 30km radius of our store. Additional charges may apply after 30km, and certain exclusions may apply. Please see the product for specific details and terms and conditions.
Please note that all gas fitting, electrical, and plumbing work is performed by licensed subcontractors engaged by The Good Guys Home Services. Our subcontractors issue all necessary safety and compliance certificates, ensuring the highest quality of workmanship.
To show our appreciation to our valued customers, we occasionally offer promotions such as receiving a $20 The Good Guys eGift Card when you spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account. Please refer to the full terms and conditions for this offer.
For easy access to your StoreCash balance and current offers, simply enter your mobile number to request a verification code via text message. Once verified, you can stay up to date with your rewards and exclusive promotions.
Thank you for choosing The Good Guys Maitland. We strive to provide exceptional service and quality products to enhance your home. Visit us at our East Maitland location or explore our website for more information and exciting offers.
Photos
Location & Phone number
2A Chelmsford Drive, East Maitland, New South Wales 2323, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
10:00 AM - 5:00 PM
Reviews
"If I could leave a zero star review I would! First time attending the store to get a quote for a new fridge and freezer and potentially upgrade other items, I stood around for almost 30 minutes waiting for a staff member to come and speak with me. The second time, which was to pay for and order the products, the manager gave me great service and was really helpful. Unfortunately after this, the manager became difficult to deal with and staff members in the store were rude and disrespectful when I was simply trying to get updates on my order. I was informed it was a 2 week wait and it wasn’t until 3 weeks later that I received my products after being rudely spoken to by the manager. I will NEVER step foot back in this store again! Good guys has only kept me as a future customer because of their customer care support via telephone. The store experience was absolutely shocking. This store needs a complete staff and management overhaul!"
"Never have anything in stock, went to buy 3 different things from this store and didn't have anything in stock. To make things worse my mother has been waiting almost 5 months for an oven that still has NOT! Arrived. Bing lee at thronton is my go to now."
"Absolutely no after care service. We bought a brand new Fujitsu Air-conditioner from the Maitland store, the sales staff were good, the installer was fantastic, the Air-conditioner worked brilliantly for 7 whole days. It no longer works, the installer came and looked at it and tried ringing the store but no answer, we are still waiting for a call back from the manager a week later."
"My partner and I were delightful with the service provided by James W. We had an issue with another Good Guys Store in Sydney. We were looking everywhere frantically for a particular portable aircon model/brand. Until we found one in Maitland, we called them up straight away and was greeted on the phone by James. James' customer service was wonderful. He checked the warehouse to make sure they had it in stock, and it was. So we came up straight away to buy it. Even though it was a longer trip for us, as we were from Wollongong. We travel for the best service provided, and East Maitland, the Good Guys did. Thank you."
"Sorry I interrupted your afternoon by walking into your East Maitland store. I wanted to buy a steam generator iron but was walked past by three to four workers and was completely ignored. Thank goodness for Betta Electrical down the road who welcomed me once in the shop and got the sale even though they had to order in the stock . It pays to offer service to customers when they enter your store, maybe you will do better if there is a next time."
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