East Maitland Executive Apartments

"Had a lovely room & was very clean & tidy, plenty of secured parking, staff friendly and helpful, close to shops & pub. Would definitely stay here again."

"Arrived early prior to check in time, and sat outside in the rain emailing asking if I could at least put my luggage somewhere. I was told that the cleaners hadn’t finished yet, except I had been sitting outside watching the cleaners mucking about downstairs for 2 hours. I finally got access at the time of their check in. No effort was made to provide any access or place to put my luggage out of the rain. The site is totally unmanned and doesn’t even have a foyer you can sit in to wait. Booked apartment for 3 weeks and needed to return home as my father passed away suddenly, and they refused to refund the remainder of my stay which was 19 days of accomodation. I emailed to advise that I may have left the aircon on in my rush out, and didn’t want them to have to pay for electricity for no reason. They then re rented the room so ended up getting twice the room rates for the period. That’s theft. So I attempted to save them costs on electricity, whilst they stole 19 days of accomodation, ($2945) AND are rented the room. So they got $5890 for customers paying twice for the room, even though it was exceptional circumstances for the departure which as indicated on their T&C should have been refunded. Left my shaving mirror behind and emailed to advise and ask to have it returned (I would have paid even though they just claimed 19 days room rates unused and re booked the room) they never even responded to me about this. I know it was left behind because it sticks to the shower wall and I know I forgot to get it. So now I need to buy a new mirror. The site is self was fine. The service was non existent and they didn’t care I had to sit in the rain waiting. They had no sympathy or good will in refunding the unused 19 days (almost a month) of unused rental accomodation, nor did they do the right thing in replying to my lost items request, let alone returning it. Site management is off site, so they didn’t really care about anything. Unless new management is in place I would never ever go there again due the uncaring and unsupportive behaviours they operate with."

"I stayed in room 10b, which is a studio apartment. It was excellent. Clean, no smell, tiled floor, which I walked around in bare feet and didn't get dirty feet. I think that is an important note to be made. The bed was very comfortable and the bathroom was large with a great shower. The kitchen facilities were far more than what I required for a one night stay, Nespresso coffee machine (with 2 pods), microwave, toaster. Plenty of room in the wardrobe. Large balcony. I have one feedback note. A full length mirror would be good."

"Similar story to others. Booked on the day. About 1.5hrs after my booking they cancelled the room and sent me an email. Tried contacting them and they said they waited 1hr for payment and claimed to have tried calling, I recieved NO call and NO voicemail. The website clearly stated PAY LATER, so I assumed I would fix up the account when I arrived. Got hung up on by the lady when I said it was not good enough and mid sentence. Extremely disappointed. Now having to search around for alternate accommodation for a single mum and 2 little ones. Very poor communication."

"I have stayed with my family 3 times this year in these apartments and was booked for this weekend but had my booking cancelled by the property at short notice. When trying to contacting them to update payment details as they requested they didn't answer the phone and instructed me to email them . I emailed the property to and asked to be called back to provide payment. They didn't call me they just cancelled my booking It's a terrible process and very disappointing as a guest who has stayed at the property multiple times."