Florsheim 148 Bunda Street, Canberra, Australian Capital Territory 2601

"Excellent service. The store was busy with only 1 sales person & she did a excellent job looking after everyone"

"I went to the canberra Florsheim store on Thursday arvo needing some shoes for work. Melanie the manager introduced her self and gave me incredible service for the entirety of the time I was in the store. It’s good to see how much this store has turned around in the past few months. I would highly recommend everybody to head there if you’re keen on getting some new shoes because besides the immaculate quality of their products the service is beyond incredible. I never write reviews but from my experience on Thursday with Melanie I felt I must."

"A friend and I received excellent service from the team at the Canberra store recently. We are delighted with our new shoes!"

"Beyond awful service. The store manager refused a refund or exchange on a purchase made seven days earlier, despite being explicitly told we could do so at the time of purchase. He continued to condescendingly liken the situation to returning an iPhone to Apple, a completely irrelevant analogy. When challenged about why he would not allow a refund or exchange he said he felt "intimidated" and asked us to leave the store. Laughable service by condescending staff, avoid this franchise by all means."

"If I could give zero stars I would. We found the attitude of the staff in the Canberra Centre Florsheim Store atrocious. My husband and I went into the store at The Canberra Centre on 8/12/22 around 2.45. There were two people there, one girl sitting on a ladder with a take out drink so we assumed she was on lunch or visiting and a staff man behind the counter. Neither even looked up at us. My husband got a pair of shoes off the shelf and was trying them on and I was standing right in front of the counter waiting for the attendant to acknowledge and serve me. He continued folding papers in a book and when I finally asked if there was anyone there who could give us some service, he rudely told me that he had his own work to do and if I wanted help I should have asked. I asked why he thought I was standing right in front of him waiting and he said if I couldn't ask for service, why should he give it to us. We said we would buy the shoes elsewhere and he said "good, then go!." Both my husband and I knew exactly the shoes we wanted, and the size as we have them already and needed more or different colour. Then he walked out the back and dismissed us. We are still shocked, absolutely shocked and although we have a lot of Florsheim shoes, we will never go into that store again."