Coles Gungahlin Gungahlin Place, Gungahlin, Australian Capital Territory 2912

"Completely lost my order and it was a grueling process to get through various call centre robots to get to a person. Said person claimed they would call back and did not. I had to go on a chase to get through to someone again. I was transferred three times to the online section of the store and it looped back around to the service desk because no one would answer. The poor service desk clerk had to physically go check on the online department and TELL THEM to answer their phone. I finally get through and no explanation was given for what happened to my order. Though they are resending it, they didn't apologize for my inconvenience or their mistake (or if they did I couldn't understand them) and didn't offer anything additional. I think two hours of work and much more of stress is worth at least a small voucher to make it up to me. Will be going back to Wooly's."

"I ordered from this store. They not only came an hour late but gave me the wrong items AND ALL MILK WAS EXPIRED. The staff over the phone were refusing to help until I threatened to report them. The amount of Incompetent people I had to deal with was astounding. How did you even get such a low level job and you can't even handle issues that raise from your neglect"

"Big store with a good Asian food section but no mobile phone signal and staff packing home orders are always getting in the way of shoppers. They're completely hopeless for online orders too, make sure you double check you receive everything you ordered because I bet they missed something, I don't think I ever had an order filled with no issues in the two months that I tried their home delivery service."

"Date of Incident:- 02/04/2023
Name of Employee:- Arya 
Description:- I went to click& collect bay at coles and he served me at the click and collect bay. First of all i am a delivery boy and work for those customers who order online and receive their grocery at door step. Before collecting my delivery i called them and asked if they can bring my order and he said he will be there in 10 min. I was waiting there for more than 30 min and he came with the deliveries of other people . I politely asked him how long will it take for my delivery to which he replied he is busy, to which i replied i know you are busy but i have been waiting for my online order for more than 30 min and even though you don’t see those customers they should also be given equal respect and priority . He very rudely told me to either wait or cancel the order and leave. He abused me in his native language but i understood as we share the common language. He is very rude to the delivery guys and never smiles while serving the delivery guys like us. I find it racist as well. I think there is a need to recognise this kind of behaviour and the people who are doing this. There is a need to put these people on review for such a misbehaviour and strict actions need to be taken against them. I think there are a lot of people in the market who know this industry and importance of customer service but don’t get any opportunity. 
Please revert back what actions were taken against him."

"As much as I love shopping here within the store. The ability to get my full order from the click and collect bays is almost impossible. Over the past month I am consistently having to chase items missing from our order, most of the items are foods to use for dinner. Never getting an Invoice with it either so you're left to wonder if it's forgotten or out of stock. The crew are lovely but this brings down the experience 9 times out of 10."