McDonald's 1 Executive Drive, Burleigh Waters, Queensland 4220

"Came with a heap of mates. Jake did a great job. He held the door open for customers, delt with frustrated customers respectfully, came around pushing in the chairs and did showed small acts of service that make a difference."

"Bought a bacon n egg burger Mcmuffin it is total disgusting n a joke.. It's definitely looks nothing like you advertise n the rest of the order which we placed online was clearly not what we ordered.. Totally wasted our money n time.. N the manager of the store is not doing there job n watching the workers or orders been made.. These workers at this store stuff the orders up every time n no matter what u buy there it ain't like the pictures that's advertised on your monitor screens.. We will never go to this store again..Total Disgusting service and food and the young staff there just clown around n talk all the time n pay no attention to there job or orders made.. Where do u find this staff n how can you even employ them and the inside of the store is always filthy n bins overflowing with rubbish and on the floors and tables to"

"It's totally uneatable. Buns Rock solid, lettuce old and brown, burgers slapped together. No care taken. Nuggets over cooked or stale. Even worse, my chocolate frappe was not fully paid for large but was served medium with barely any cream on top. Was sent to waiting Bay, so I thought everything was cooked freshly only for the staff member to return to my car and pretty much threw my order in the window. No manners, no care for customers, maccas isn't cheap anymore. To feed my big family, it costs about $75-$85. I could have gone and had a pub dinner that would have been amazing for the price I paid. Overall, what upsets me most is the lack of customer care/service, and if something is missing (every single time something is missing), I have to hop in my car and go back down taking up more of my time and get treated the same, no reimbursement for putting me out or having to hear my boys cry or my husband ask if I ordered his burger (of coarse i did) everyone else has their food but they have to wait for me to phone up, explain, drive back down, wait again, then drive home which by that time everyone's finished eating their stale food because we can afford to spend more money on takeaway. More training is needed, and there should be some sort of quality control. Sorry, maccas, but this happens at least every second visit, whereas the quality of food is almost every visit. Something is wrong. I hate giving bad reviews, but it's time to care about your customers and their hard earned money."

"This place was filthy! Rubbish absolutely everywhere. From the moment we walked in, my son was pointing out all the rubbish on the floor. Looks like they hadn't cleaned in a long long time. It wasn't even busy when we dropped in for an ice cream. Just a small sample of the mess. No excuse."