Albatross North 125 Albatross Avenue, Mermaid Beach, Queensland 4218

"The location is perfect. I love this beach. Was so deeply disappointed with the presentation of the apartment. Chair by the window had an awful smell, made mistake of lifting cushion, almost vommited at sight of stains. Dishwasher had rotting food in bottom. Bits of food on dining room wall and lamp. Must leave shoes on, floor was filthy with grime, no mop provided to try fix. Lounge sliding doors had dirty hand prints all over it, door hard to open/close dirty tracks. Kitchen backsplash had smeared cloth marks, cleaned with toilet cloth? Middle blind broken was left in down position, hard to roll back up. Screens were filthy with dust and lint. Shower pressure so poor had to rinse hair under bath tap. Lots more to list but this should give good enough idea. Tried to arrange to show building manager all the problems was only available at time that suited them which we were out at. Would recommend this place if you love the beach and have time to do full clean yourself on arrival and dont mind no water pressure. Lovely location, great size living area, just needs extensive clean, including steam clean of furniture"

"The most disgusting experience. We booked a three-bedroom apartment with the apartment manager in November last year for staying 2 nights in the Jan 2023 , we had been given a discount and received the invoice with 3 beds rooms confirmation on the same day. when We arrived, We found it was only a 2 beds room apartment: I called the manager straight away , but he said that we booked a two-room apartment. I told him that he was wrong , I had the invoice to confirm that it was a three-room room. He asked to show the invoice to him : And then, he read the invoice and said that we only paid for the two-beds room apartment, and The current rate for the three-room room would be several hundred dollars higher; I told him The price displayed a month ago was much lower and the fact that he gave the discount, but he said that he did not remember he had offered the discount, and asked me if I had an email to prove it ; well, the price was negotiated verbally at that time, but the invoice was received after confirming the price , so it could tell everything; I asked to explain the invoice, and he said he had no idea; Request him to check the email which contained the communication records of our booking ; he read the email and told us , fully book ,the solution was come back in the future, or to add two rollers beds without extra charge but no refund for the price difference, or check out straight away , another woman pointed at us and shouted that it is a 2-room room, go ..., , we said don't point at people while we were talking The manager said she meant good rather than go .. In the end we decided to check out, but he said that the refund couldn’t not be processed until he did the room inspection . I invite him to check room straight away. He then said he didn’t have time to check until late afternoon, and he also asked me to trust him.. Later on he said It showed in his computer that our reservation was changed to 2 rooms apartment on the 24th and we should be messaged ; I told him I didn’t receive any notice, and no one say anything about the change when we made the payment; I asked him why it’s changed His answered as I do not know ; The refund was processed after another argument , we had to book rooms else where : our long-planned vacation was ruined by him without an apology"

"Our stay at these apartments were great as they were right on the beach and in walking distance to the beach,pool and restaurants. The beds were comfy, the bath was amazing and the open beachy vibe was nice. Michael was very accommodating and put aside some alcohol we had left behind for us to pick up. Great experience overall and would come back again."

"We stayed for a week in apartment no 14 , beautifully furnished with wonderful uninterrupted views from level 5 right on the beach , balcony's for each bedroom and living room . AC was welcome on those hot days with the pool so refreshing after a ocean swim. We walked to all the nearby local restaurants and bars , this location is not in a tourist area so the beach and shops aren't crowded , we loved our stay and look forward to returning ."

"Great location, great views and great apartment. Had an incident where we got told off for speaking to loud at 6pm at night on the balcony. We then moved inside and again had a knock on the door at 6:30 for excessive noise. This was a family holiday so there wasn’t any party like behaviour going on. We then had to step on egg shells for the rest of the stay especially with the manager being the rudest person we’ve ever had to deal with. If you’re looking at staying somewhere and enjoying your stay with some company I wouldn’t even recommend this place. Maybe it’s time for the elderly downstairs residents to move into a home because they need to realise people are there on holidays not to live like it’s a nursing home"