Bond Cleaning Gold Coast

"They do a poor job of cleaning. Cobwebs left in corners, dust on moulding, etc. Worse yet they don't abide by their "bond back guarantee". They just give excuses and refuse to finish the job."

"Booked a house cleaning through them. Got a quote and had it scheduled for 9am on Monday. Called them about 5 times between 9 and 11 trying to find out why they hadn't shown up. Finally got a hold of them and was told they would be there "shortly". It's now 11:50 and they still aren't here. Called again and was told I can either wait or reschedule for tomorrow. Instead I'm cancelling and going to find another company"

"Absolute Scammers !!! I Lost my Bond $1200. If i can give zero stars to them i would do so, Cleaners was rude. Customer service was terrible. i contacted so may times but no response. Cleaners also stole some stuffs from my home like, my cars battery and toolkit. Please do not waste your precious time and money!!!"

"Used this complaint for a end of lease bond clean. The clean itself was good but they broke our soda stream while cleaning and tried to hide it. I messaged them straight away and had no response. Since then I’ve emailed Johnson COUNTLESS times and also emailed the customer service and no one has responded to me. Disappointing. I know accidents happen but if they were honest about it I’d have more respect for the company. Instead they tried to act like it didn’t happen and now don’t reply to emails. Won’t recommend."

"EDIT: Since refusing to take responsibility for damaging the fan and failing to attend the property to rectify issues in time the only response I have received from Austral was to accuse me of 'targeting cleaners'. I find this ridiculous seeing as I am the one out of pocket, and the cleaner at the time was claiming he owned multiple investment properties. Absolutely disgusted with the service we received from Austral cleaning Gold Coast. Their lack of communication, professionalism, and care was disappointing bordering on just plain ridiculous. We had contracted Austral to provide a bond clean on our one bedroom apartment, some of the issues we had: - I emailed the day before to confirm all was going ahead only to be told they had not gotten a confirmed cleaner for our appointment and would not be able to conduct the clean (disappointingly I had to contact them to find out this news. - After some argument they seemed to find a cleaner from nowhere (we got this news on the afternoon after having chased them all day) - The cleaners did not turn up at 9am as we were told, I then get a message to say they are not going to be there for another half an hour - The cleaners then proceeded to argue about the price for the clean and generally conduct themselves in a rude manner - I return at the end of the clean to find they had damaged one of the ceiling fans which was now hanging from its electrical wire over the kitchen, this I was told by the cleaner was not their fault and they would not take responsibility - three emails to Austral later and still no response around them taking responsibility for the cost of having this fixed - one incoherent call from the cleaner later and still no resolution - Real estate determines two issues with the bond clean to which we contacted both the cleaner and Austral and have received no response - We have now had to pay to repair the ceiling fan as well as fix the bond clean and nobody from Austral seems to want to talk to us I would only warn any potential customers to completely avoid Austral as they are clearly incapable of providing the required service or offering any level of customer service"