Seville Drive Medical Centre

"After coming here my whole life, i've finally had enough of this place. Expects you to come in on time yet you'll be waiting at least 30 minutes every appointment. Reception is always so blunt and unhelpful, treating you like a nuisance. No telehealth appointments. Dr Sarah Hafeez is lovely, but I can't put up with the disrespectful receptionists any longer."

"New client- i made an appointment for my 2YO daughter to see a gp at this clinic last night only to be called non stop while im at work they wanted me to change her app time from the afternoon to early morning which was impossible as both me and my partner were at work and that was the earliest he could get her there. They then suggested i cancelled her appointment all together and rescheduled it for next week pretty much saying we cant have that appointment time anymore. I was so shocked my daughter really needed to see a gp and if it wasnt urgent i would have made an appointment during the week and not pay the full fee we were going to pay by taking her in on a Saturday. Dont offer appontment times if the doctor doesnt want to work the whole day!!! Needless to say i didnt rebook."

"I have been to this practice and had great doctors, but also had the worse. After having a tele health appointment today with Dr Tatenda Mukwena I needed to write a review. She is very rude, condescending and doesn't care at all. Couldn't even send the correct script to the chemist, because she so abruptly ended the phone call, which lasted 4 minutes. If you really hate your job so much and don't care about people, change profession. Everyone deserves to be treated with respect."

"Completely unprofessional. The doctors consistently are running behind and reception don’t inform patients when they arrive - we waiting 30 minutes before going up and all she could say was ‘we’re running so behind it’ll be done shortly’ and 30 minutes later we’re still not seen. How are we meant to keep to commitments with other health professionals when these ones aren’t keeping to their schedule? I understand that sometimes we run behind and that’s human, however the lack of communication and understanding for patients is ridiculous. Ended up leaving the practise due to their horrible people and time management skills."

"We came at 10.15 am for our 10.20 am appointment. The receptionist escorted my 4 yo old and myself into isolated room . We were told to wait and as she was leaving she shut the door. My son was sick and we were up all night. There was no air flow or windows and it felt very claustrophobic. After trying very hard to keep my son quite, I phoned to the receptionist 10.50 am to check if ANY doctors are coming. I was informed that there was still two people in front of us.... . I told her that we are not able to wait for another 30 min and all she said "That is OK", no apology, no attempt to do something about it, just a blunt response that indicated "we do not care". That is disgusting attitude!!! I am a health professional myself and run my own podiatry clinic. I've never made our patients wait for that long and if there is a delay of more than 10 min. my patients are informed as soon as they arrive. These doctors at Seville Drive Medical Centre and the reception staff has no respect to their patients. It is very upsetting when you suppose to meet someone who cares but instead is faced with ignorance. APRHA should be reviewing their conduct and who knows what else can be discovered, as this medical centre screams nothing but trouble."