The Coffee Club

"I had my concerns when I saw the chicken sweet potato flat grill on my plate. Tired and poorly presented I suspected immediately this was a poorly prepared dish. The food was cold and the salad was inconsistent in appearance. Almost immediately my stomach felt uneasy and an hour later I’m uncomfortable. Very disappointed. Why are the tomatoes different? Hollow and one has other food in it. I hate to think left over food is being reused. That is an assumption as I struggle to find a reason why the product looks different."

"Over priced and was disappointed again went too one about 2mths ago said too husband we'll give another one a chance!"

"My son ordered a lamington which was dry. I asked for a refund or an exchange. They said they don’t do refunds as they can not resell the cake and it is a vegan cake therefore it is dry, she then handed it back to me. I said this is not edible what am I going to do with it through it against the wall? She then bellowed at me I don’t care. I left the cake at the counter. I emailed head office in Queensland, they apologised for the bad service said that they need more training and will forward my email to the Armadale store who will get I touch with me. 2 weeks later I emailed head office again since the Armadale store had not been in touch. Head office apologised and said they will send a gift card out which came within 3 days. Not sure I will be back in a hurry to use that gift card, as they are rude and incompetent."

"Service was fantastic. The lady staff member was so welcoming and helpful. Food came out relatively quick and was delicious. Thanks to everyone there."

"Can’t really rate food I never received!! Paid using the table QR code for drinks and food for two. Ten mins and drinks arrive. Meanwhile at least five other tables arrive, order, eat and leave. We query our meals. Takes a waitress and whoever is in charge to come ask us what we ordered and say they’ll have it to us asap and this apparently has happened a few times with the QR code now?! Wait and observe another two tables arrive, eat and leave. We had to be somewhere and hadn’t anticipated waiting so long to eat that we would be late. We asked for a refund and we’re told that because we paid on the QR code, we couldn’t get a refund in store but ‘use the app’ - it’s not an app it’s a website!! So I attempt to contact the coffee club Australia twice since then and get no response. Shameful!"