Grace Removals

"Wow! Hasn’t Grace removals gone downhill this past 12 months. Just look at the reviews this past 12 months!!!!! I have lodged complaint after complaint and not one person has got back to me in the agreed verbal timeframe. Company very eager to take your cash but go missing when called out for shambolic practice. Despite staff saying clothing is packed with great care and will be transported on a rail clothing is ruined and now having to privately pay $800 for dry cleaning. Worst part is the company don’t care!!!! Avoid like the plague"

"I left a review just about 3 weeks ago about my broken table leg, to which Grace Removals commented asking me to contact customer service as they would “like the opportunity to fix this situation”. Well, it’s been 3 weeks with 2 emails from me following up and I still have not heard back from them. I still haven’t received compensation for the table that’s been badly damaged since the move. I work full time and late nights and haven’t had time to even get a replacement table. I will be lodging a claim with ACCC."

"I recently used Grace Removals for my move to Singapore. My table arrived with one broken leg. Prior to that, Grace Removals advised that I let them pack (at extra cost) so if anything went wrong I would be compensated. I believe part of what caused the damage is their failure to unscrew the legs before shipment, despite me reminding them to do so (I should also stress that I used Grace Removals for interstate moving less than a year ago and the legs were unscrewed from the same table before delivery). Instead, the whole table was wrapped in thin sheets of styrofoam-like material, and transported. The table has been rendered useless. I have since contacted the company, which responded with: “After checking the file, I found that your shipment is not insured by Grace. May I suggest that you approach to your insurance company for the compensation”, and “We handled your shipment with due care. I suggest you approach your insurance company to further process your claim request.” The responses from Grace Removals I got were in spite of their own T&Cs which state that if the goods were damaged due to defective or inadequate packing/failure to exercise due care and skill, Grace Removals would be liable for the full amount of loss/damage. I am posting here as an alternative avenue to reach out to the company, since I’ve been getting rubbish email responses thus far. If the matter can’t be settled with the company directly I will have no choice but to pursue the matter legally."

"We used Grace to move from Sydney to Adelaide. Communication wasn't great regarding delivery date and unfortunately Grace damaged a painting (puncture hole through it), scratch our coffee table, and a pair of room lamps. Tried to claim on insurance but the insurance only offered us 25% of the replacement cost of the items. All of these items were packed by Grace (not by us). In addition they chipped the edge of our kitchen table and broke the handle off our step ladder. For the drop of service the team turned up with no tools and didn't even put our bed back together."