Queensgate Medical Centre 2 Queensgate Drive, Canning Vale, Western Australia 6155

"Would never recommend this place to anyone. First of all the receptionists are very rude and need to learn some basic customer service skills . Few months ago I booked an appointment with a doctor in person and was never told about their cancellation policy. The appointment was made the previous day evening for the next day morning. My whole family was down with cold symptoms since few days and we tested positive for covid in the morning. We obviously didnt want to go the clinic and spread it as it was not the right thing to do. So I called them up as soon as possible to let them know about it only to be rudely told that I had to let them know earlier and that they will charge a fee. Which didn't make sense to me as I couldn't have called up midnight or early morning. Since then they have been harassing me about this by sending unsolicited emails and phone calls. Tried responding to them but they dont seem to care at all. It definitely is not about paying the fee as I totally understand if it was a fault from my end. But this particular situation was beyond my control and I was only trying to do the right thing by the society, staff and other patienst who would have been present there. Being a clinic and in healthcare business one would only think that they would understand a person's situation and be considerate and kind enough. But they don't seem to fit the category. Anyways I am taking this seriously and going to get in touch with APHRA or WA Health or whichever organisation that can help so that another person who is trying to do the right thing doesn't get harassed by this clinic who is only after money."

"I have been a patient for many years. However, as I am moving away I asked for my records to be sent - the reception staff require $50 to email my records to my new doctor, this is ridiculous. I rang and spoke to a receptionist and she was rude, told me there was no other way I can access my records. I have worked in many practices before and we have NEVER charged to transfer records."

"Made an appointment, got the email confirming the appointment in the morning and arrived to be told the doctor is off sick and it’s now a telephone appointment. Although that can’t be helped, it’s a waste of time driving there and we should have been called. Get the telephone call from the Doctor (for my daughter) to be told because she has not been sick in the last year she would get no rebate and charged at full cost. So she is punished for being healthy. Or is it just you have not made any money out of her so get it all in one go. Money grabbing clinic. Waste of time. Won’t be back."

"Last July I had blood discharge and I was 6 months pregnant, I called this clinic and like young and new receptionist sed will just transfer to like senior receptionist bec. I was crying already, first time I had blood discharge and I was alone, can't drive too. The senior receptionist sed like why im calling dem, i shud call emergency in a rude voice! Then, she hanged up. Then, recently I called for blood test appointment, I forgot and doesn't know dat no need for an appointment, and now I recved a messaged dat dey r charging me $50 fr no attendance. When I called dem today, they r insisting that I booked an appt to doctor which s I did not even book. Doctors are okay especially for kids, went there for my 5 yrs old daughter they r really da best doctor. Only communication with receptionist different."

"I highly recommend this Practice to anyone seeking a warm, friendly and helpful Reception staff and to notch Dr. I see Dr.Madeleine Gayler who is absolutely wonderful. Dr. listens, has the patience of a saint, is thorough and all with an infectious smile. One that can't do anything but brighten my day even if I went feeling blurgh, yuk etc. Although I have to travel a15-20minute drive to attend Centre it is well worth the effort. My health issues are seen to with professionalism and warmth. Thank you so much."