Goodlife Health Clubs Burleigh Waters

"Being a member for a very long time I find the cycle room has deteriorated to such an extent that it stinks, there is mould actually growing on the ceiling and the bikes are in such disrepair as they have never been replaced. This room is a health hazard."

"I have never had such a terrible experience at a gym. There is no such thing as customer service here, I was not made feel welcome and harassed by staff mainly the tall, dark haired lady at the front counter. I used to be a personal trainer with goodlife years ago and always had issues with this company as a whole. They don’t look after there staff or there customers only there revenue. I would strongly recommend anyone looking to go to a gym don’t go to any goodlife if you want a positive experience and to feel welcomed. I truely hope this review makes it to the head of this organisation so something can change. I will also add after months of cancelling my membership I was emailed by the manager of this gym saying I wasn’t welcome there and one of the staff had seen me using the gym still. ( I haven’t and wouldn’t step foot in another goodlife gym ever again) so this is the level of customer service you can expect. Please know I am a positive person but I feel people need to know, so they don’t make the same mistake."

"Why do gyms take your money every month and not contact you when you dont use your membership but as soon as you want to cancel, they throw free PT sessions at you. Some encouragement and contact throughout the membership would be a better retention strategy, IMHO."

"Do not go to this gym. Signed up on trial and was told I wouldn’t have to make a payment for the first month. Decided the gym was way too busy (another problem in of itself) so decided not to join. Charged me $295 and I literally hadn’t used the gym a single time. Absolute ripoff. Zero transparency of their terms when I signed up for trial which felt tactile. They were very fast to explain everything and sign me up. Not clarification at all. Incredibly disappointing. Go to ‘mod gym’ just up the road half the price twice the gym."

"Goodlife Burleigh boasts top-notch facilities and equipment, spacious workout areas, and a variety of fitness classes. However, the experience is soured by the reception staff’s unfriendly approach. The reception staff's attitude towards myself is almost always disappointing. I have been a member for over a year and I can confidently say 99% that I arrive I am not greeted by what appears to be disinterested staff. I used to always say hello with a smile, whilst barley receiving a hello in return … so I’ve given up. In my opinion, it is essential for gym staff to be professional, courteous, and approachable, as they play a crucial role in motivating and supporting gym-goers. Unfortunately, the staff at Burleigh Goodlife seemed to lack these qualities. In conclusion, the gym's facilities are impressive, but the staff's unfriendly behaviour detracts from the overall experience. As a result, it's difficult to recommend Goodlife Burleigh to potential customers. Hopefully, the gym’s management will address this issue and take appropriate steps to improve their staff's behaviour to create a more welcoming and positive environment for its members as this is the only Goodlife that has me writing a negative review."