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Ignite Travel Group
Victoria Avenue, Broadbeach, Queensland, Australia
About Ignite Travel Group
Welcome to Ignite Travel Group, Australia's premier travel agency located in the heart of Broadbeach on Victoria Avenue. As the country's largest travel advertiser, we are leading the way in revolutionizing the future of leisure travel.
At Ignite Travel Group, we pride ourselves on our unbeatable distribution network and game-changing travel promotions. Whether you're a corporate client, a retail customer, or a tourism partner, our innovative marketing solutions will not only grow your revenue but also maintain rate integrity.
Our CEO, Ryan Thomas, firmly believes that if something doesn't make a difference, we're not doing it. This commitment to making a difference is what sets us apart from other travel agencies. We understand that great service goes beyond offering the lowest price; it's about embracing innovation, creativity, and taking risks to stay at the forefront of change.
Founded by Randall Deer, Ignite Travel Group was built on the belief that exceptional service can redefine the travel industry. We are here to prove to the Australian consumer that great service is about more than just a good deal; it's about providing unique experiences and unforgettable memories.
Whether you're planning a dream vacation, a corporate retreat, or a group tour, our dedicated team of travel experts is here to assist you every step of the way. With our extensive network of partners and suppliers, we can customize your travel experience to meet your specific needs and desires.
So why settle for ordinary when you can ignite your travel experience with us? Visit Ignite Travel Group today and let us show you how we can make a difference in your next adventure.
Photos of Ignite Travel Group
The Oasis Centre, 127a Victoria Ave, Broadbeach QLD 4218, Australia
Opening hours of Ignite Travel Group
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Ignite Travel Group
"Dislike being negative but we are worried about the forthcoming trip. We haven’t left yet from Melbourne( 6/10 )but there has been minimal customer service. I expect cohesion. These are the issues: 1. Didn’t realise we had to pay extra for seats. Asking $600+ 2. Do we get conveyed to our hotel from Milan? No advice yet! 3. Are we a member of a group? I assume so. I suppose what I require is a detailed itinerary which is part of ‘effective communication’."
"While the holiday I had, and the inclusions were lovely, I felt very let down by the service I received when my flights were cancelled. I was advised by email of the cancellation,and asked to confirm the alternative flights they had been offered by the airline. But it was not explicitly pointed out that the alternative flight home was a day earlier. Nor was there any attempt to address the fact that the seven day package I had booked would now be only 6 days - no mention of any compensation for the day I would miss. I eventually rebooked my own fares with another airline, at an extra cost to me of $1100, and I am still waiting , 3 months later, for the promised airline refund of $400. So I have paid an extra $700 for my holiday. Just be warned that if you are booking flights through them, and anything changes, you wont get anything like enough back to cover replacement flights. I would not use MyFiji again - I would book all the flights, accomodation and tours myself - given the lack of good advice I was given, I see no value in using their service to book. In answer to your response - the initial email I received from you advising of my cancelled flights was grossly inadequate. It is disingenuous to say that all options were provided to me over the phone - that was because I called you to question the flight via Melbourne! It was only then that I realised my return fight had been brought forward by a day. You did not explicitly advise this in your initial email. There was a lot of pressure on me to make a decision very quickly - a fact you have since acknowledged in email correspondance. Further, you rebooked me on a flight via Melbourne from Sydney with insufficient transit time, And you only offered to reach out to the hotel about the accommodation package when I asked about it. There was absolutely no effort on your part to proactively advise me of my options - I had to question you every step of the way. I feel that my request to go halves on the extra costs I incurred was reasonable, and its very disappointing that you have chosen not to do so. Legally, I am sure you are acting correctly - ethically and morally, not so much."
"If I could rate 0 I would. Had flights cancelled from Jetstar, ignite could not find me another flight on those dates so was charged a $1200 cancellation fee. Would not recommend using them to anyone I know."
"Ignite Travel Group - MyCruises is a fantastic travel agent. This is the second complete package cruise holiday I have booked - their prices are very competitive. Every consultant I have spoken with has been professional, courteous and thorough. Your holiday includes airfares, accommodation and cruise ship so you know how much your complete holiday package is going to cost - no rude shocks!! The outstanding customer service continues.right up until your departure. I would absolutely recommend Ignite Travel Group - MyCruises ⭐⭐⭐⭐⭐"
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