Volona & Associates

"The apprentice was a bit unprofessional but the lady who cut my hair was phenomenal. She knew exactly how to cut my hair texture and style even though she'd never cut my hair before. I'd go back just for her."

"Worst experience ever! I asked for them to easily just dye my hair darker than it was before. When she was done, my hairline did not have the same colour as the rest of my hair. When I pointed that out, she told me that was normal and that I didn't say that when I booked the appointment (doesn't everyone want their hair to be in 1 color????). I told them I wanted them to fix it. The only solving they offered me was to dye my hair in my natural color, which I didn't want to, of course. The girl that did my hair in the beginning didn't talk to me afterwards and you could clearly see that she was laughing at me with her coworkers, which is a absolute No-Go!!! Also, I wanted my split ends to be cut to where it was damaged. She first did just cut 1cm of my hair. My hair being wet, of course you cannot see it. When I pointed that out, she cut way to much of my hair and ruined my Curtain-Bangs. My hair looks way worse than it did before that and I cannot style them in any way now!! Besides that, I got haircolor all over my forehead and on my new white shirt!"

"Terrible customer service. Had an appointment booked. Arranged a babysitter for my daughter. Arrived outside salon waiting for my appointment to receive a call to be told person is sick today, they cannot rearrange any other appointments and it will have to be later on during the week. I explained my situation and that I had already organised and paid for a babysitter for this appointment and I cannot attend later in the week. Did not offer any other solutions. Very terrible customer service. Won't be back."

"Was a good blow dry. However, I was there for 1.5 hours. It seemed that I got the apprentice and it took a lot longer than anticipated. I wish I was told on the phone when I made the appointment it was going to take longer. Also paid full price for a blow dry done by a 1st year"

"Was charged $100 for a wash, trim and for her to curl my hair. Asked for my hair to be thinned out and tapered down into a V at the back, the girl that did my hair didn’t show me the back at the end but looked great from what I could see when I left. The next day when the curls had fallen out I looked at the back and it is a straight cut and there is a visible band from where she went crazy thinning it out, you can see where it’s nice and thick and just stops and looks so thin I’m so unimpressed and upset about how it looks it’s awful I will not be going back"