Lakeview Cafe

"Met for coffee with my mother's group yesterday and was really disappointed with the customer service I received while trying to order. My breastfed baby has a dairy allergy so I am unable to consume any dairy to prevent her having a severe reaction. When ordering I asked the cashier if the chai mix contained any dairy and the women rolled her eyes and walked away to check the package, she returned shortly after and said it doesn't state dairy free so I declined and ordered a coffee instead. I then tried to order Eggs Benedict and again checked with her if it contained any dairy and she gave me a sour look and walked into the kitchen to check with the cook. She returned again shortly after and said it has butter so I again declined and she proceeded to tell me in a rude tone that if I had an intolerance all I could order were coconut pancakes or dairy free banana bread as everything else contains butter or milk. I was made to feel like an inconvenience for my questions, so I quickly accepted the banana bread, paid and went back to my table. When my coffee did arrive it was a small serving and I was never offered a larger size and I didn't realise there was an option for a larger coffee. If told I would have gone with a larger size. My dairy free banana bread also came with a side of real butter which was very inappropriate. If any spread was offered it should have been dairy free. After accidentally being served dairy in the past and subsequently my infant suffering for days I am very cautious when eating out and after this experience I won't rush back to this premises as it's hard enough eating out with an allergy let alone being made to feel like an inconvenience even though I was polite with all of my questions. It's a real shame because the venue is lovely and the playground makes it a great place to meet with children. If the service staff don't want to be questioned then make the allergen information available on your menu so people can decide what items are suitable for their dietary requirements."

"I haven't been here for ages but it's nice to see it still has good service. Maybe I was unlucky with my coffee, I've definitely had better but everything else was great. Amazing scones, plenty of jam and cream, lovely outlook (the nursery). The staff checked to see how everything was and had a friendly attitude."

"I wouldn’t recommend this cafe - the hashbrowns are not at all the same as pictured in these reviews and they taste very odd, same with the baked beans that are actually a mix of beans and chickpeas in a chutney type sauce. Everything else was ok but they did charge us $1 extra for my coffee to be served in a mug without telling us and when I asked they said it’s because the mug has an extra shot (they didn’t tell us this at all). Would be good if they were more transparent about pricing and had pictures on the menu. Only good thing was the fact that they had multiple outdoor heaters."

"Really nice. Enjoyed the brunch. Loads of plant, flowers, etc for sale they have. It's lovely to even just walk around the big shop after meal. Bought some beautiful flowers as well. Lovely staff in cafe and shop. Will definitely go back. Recommended 100%"