Michael Hill Pacific Fair

"All my years I’ve bought from Michael hill. Every piece of jewellery of mine!!! But todays experience was so disgusting and disappointing at pacific fair! The older lady’s just stood around staring at you up and down (definitely felt judgement) And didn’t even greet once even though we were their only customers! The worst part was, i finally got to speak to one of the older lady’s about my $6000 dollar ring i recently purchased (4ct cluster) about the claws being bent, and she didn’t once check the computer to see this recent purchase and see if I had a care plan (my husband purchased this ring as a gift hence why I didn’t know), she told me to GO GET my care plan paperwork from home (knowing i lived over a hour away) before she can “do anything” about it.. AND suggested I go to another store when I do!!!!!! (In other words, don’t come back) Also the way she spoke was like she didn’t believe I purchased this brand new from a MHJ store, “like” it was bought second hand. Yet didn’t flinch, to even check on the computer for my details! I don’t usually complain and go out of my way to write good or bad reviews but this HAD to be shared! And by the looks of it, THESE ELDERLY WOMEN from PACIFIC FAIR MHJ are absolutely disgustingly RUDE!!!! The reviews says it all! Something needs to be done because from what I can see that store doesn’t get customers for a reason. Why? BECAUSE NO ONE IS WELCOMED and is judged by looks, colour and age. Absolutely disgusting. Never returning to this store again! It doesn’t even deserve a one star. If I could choose ZERO stars I would."

"We went there and there was a horrible old that was so so rude. Worst Michael Hill experience ever! Others I know also won’t go there. Sales Rep 26476."

"Went to the store today (17/01) to buy a birthday gift with my mum, was looking for a bracelet. Had the small old lady serve us. Her attitude overall was that she didn't want to help. Asked her to show us something, she did reluctantly. Didn't have much knowledge on any of the products, stuggled to open the clasp. Asked her to look for something which said it was in stock, she didnt even check just said they don't have it. Overall very poor experience. Ended up going over to the jewelers opposite and buying from there."

"I've been to many MH stores for many years and loved all the sales people as they're helpful, informative and always help me with whatever I've walked in for. However, I have to note the sales ladies at pacific fair store always appear the have poor customer service almost coming off rude and not interested (every time I have visited) which is a real shame."

"Beautiful selection, easy to navigate the Web user interface, with very friendly service from the sales people inside when I collected a pearl gold necklace. I got a great price too!"