Reno's Haircare 200 Karrinyup Road, Karrinyup, Western Australia 6018

"We bought a hair product but realised it was the wrong type. Went back to the store for a refund. Told by worker the boss was not in and have to come back another day for refund. We came back and under consumer law we were entitled to refund but owner would now only give a voucher that was useless to us. Poor customer service. The product was unused and unopened."

"The worst experience I’ve ever had at Lakeside Joondalup salon. I requested a quote for hair regrowth using L’Oreal Inoa plus a cut. Also advised Mon to Wed they have pensioner’s discounts?!? On arrival and seated was advised of a different price, then told me it would also cost extra to blow dry!! Eventually I agreed to pay the extra but said I would never come back. I was looking for a regular hairdresser as I have just moved from interstate and have my root regrowth done blonde every 6 weeks. I expected to have an experienced colourist expert to colour match my regrowth. I told them what I had before, but wasn’t too sure. I am not a hairdresser nor a colour expert so believed they would know what to do. When the regrowth was being done I mentioned it was DARK as Inoa is usually white when applied. Result was, I ended up with a Dark Band on blond hair. I was extremely upset and was advised I needed to have foils to match up to my colour. I went back 2 days later to show what a mess my hair was. I informed the receptionist, (who told me she was the assistant manager) she is not even a hairdresser, I asked her to get the manager to call me. It eventually took over 3 weeks after I reported the bad experience for the salon manager to call. She hesitantly said to come in and she’d get an apprentice to do foils in a painfully rude manner. After much to do, she decided it wasn’t going to work and basically dismissed me! I would NEVER RECOMMEND RENO’s!! I spoke to 4 other salons and all were absolutely astonished by what Reno’s had done and didn’t even try to rectify. ABSOLUTELY SHOCKING!!!"

"Great staff, fabulous colour and a range of talented people to fill your need. As a fussy red head they didn't disappoint with the colour and product range is excellent. Hair up for ball done with ease and fast!"

"Professional and attentive service. I was so impressed with attention to detail and friendly atmosphere. For context, this was my first salon visit in 15 years, my regular hairdresser from home retired so was on the look out for a new regular. The experience was fantastic. I am so happy with my hair, thank you Harris! I was recommended this salon by a friend, so passing on the recommendation on here. I will definitely return."

"Had my hair done last week, cut short with half head of highlights. Good value for money and the hairdressers were professional and happy to help you pick a style and colour. Only improvement would be more head massage during hair washing. I was given a young skinny apprentice that had no muscles. Perfectly fine hair washer but it is just that much better when you are given a head massage as well."