Norwood Swim School (Swim Plus)

"Previously 5 star. Staff are great. Management are now no longer accepting cash or monthly upfront cards payments , and cancelling bookings if you don't set up direct debit. They have also just recently removed the ability to login at any time of day to cancel the direct debit, they force you to ring up, just to add that extra hurdle. Perfect to catch you for another month if they sing answer their phone in a timely manner. What a pity that their implementation of technology makes it more profitable for them at the cost of the customer. It was better when you didn't have to agree to direct debit, and could pay invoices each month."

"Honestly if you can take your kids for swimming lessons anywhere else go there. They only ever talk to you about payment here, don't know who any of my kids are after going here for 6+ years every week, don't move the kids up when they're ready because it's easier for them to leave them where they are and if you're on the waitlist and don't pick up the phone as soon as they answer they'll give your spot to someone else even if you've been waiting a year."

"Instructor's are friendly, but the pool area is hot and they pool tiles are very dirty. But overall good experience"

"Avoid if your kid is not 5 and above. We've been over a year, class size may be smal (4 to a class) but recently I noticed how majority of their instructors are young people just out of high school with little to no experience in managing younger kids. I am sure the instructors are all highly qualified swimmers, but they lack the early learning teaching experience. This school does not understand the importance of routine for toddlers/preschoolers. Your Permanent instructor will change without any notice to you and they tell you they will never inform you of instructor changes. This is especially disruptive to younger kids who thrive on routine, so be prepared for meltdowns at the pool if your kid learns best only with routine and consistency."

"We have been bringing two of our children here for several years, and couldn’t ask for more. Small class sizes, excellent instructors, and the kids’ skills are developing steadily. Our five year old can now easily swim a full 25M lap of freestyle and backstroke; his water skills and confidence are very reassuring to us as parents! The icing on the cake is a free crèche that overlooks the main pool area, run weekdays from 9-12, and a small indoor playground and cafe area. Honestly before my eldest started school this place was our Monday morning destination for at least 2 hours!"