Norwood Family Practice

"I have been seeing Dr. Hew since I came to Adelaide and she is amazing. I love her professionalism and highly recommend Dr. Hew.She has all the qualities of a good GP. However, there are certain things I think the clinic should seriously revamp. 1. The appointment system. There is no point booking a patient at a certain time and the patient doesn't get seen until an hour later. Worse still during super hot summer or cold winter when you have to sit outside rain or sun if you have respiratory symptoms. It is almost like the patient goes in sick but not that sick yet and the wait makes the patient even more sick. 2. The clinic should hire extra receptionists as the telephone hold can be terrible especially with the selection of music that you have to listen to, it can really trigger agitation or anxiety attack for patients with hypochondria. Should perhaps look into psychology of music if the clinic expects every caller to be hold for a long while. 3. There should be a time slot for telehealth and not asking the patient to wait anytime from morning till 5pm. This is only possible if the patient is not working. It is totally not helpful if all the patient need is a script for e.g. Vitamin D."

"Was told I had to book an $85 appointment to get a repeat prescription with 4 repeats left on it. Constantly being asked to hold the line, and whenever I arrived, I usually had to wait an hour, regardless of when I booked. Tried to refuse seeing my 5yr old child on the back end of covid because she couldn't/wouldn't get a test. I've moved doctors now thank god."

"Why book me an appointment for Amy specific time when there will be 15 people also waiting. I was not seen until 30+ minutes after my scheduled appt. And the front woman receptionist is always impolite just enough to make the visit miserable from the start. Am actively searching another practice. How frustrating…"

"Absolutely abysmal service at this medical practice. Three of their GPs failed to diagnose my long COVID or even listen to my concerns that my symptoms coincided with getting COVID. I was told I was wrong and the conditions were unrelated. Then when I finally got into my regular GP, a reception staff member rudely informed me I couldn't see her because my symptoms included an ear ache which can be a sign of COVID (something the 3 GPs at the same practice denied). I found a new GP who referred me to an ENT and diagnosed long COVID. When I asked to transfer my medical records, this practice had the nerve to demand payment. Reception staff need sensitivity training and several of the GPs need to go back to medical school."

"My mum & sister have been seeing Dr Mencel and Dr Kajani here for many years. I also have two friends who see Dr Mencel. I’ve now been seeing her for a year, and so glad I found her and the practice. The reception staff know the regular patients by name and are very kind. The quality of care provided by Dr Mencel is second to none. She takes time to listen, is very thorough and you never feel rushed. She is highly knowledgeable in her care for me and my baby. My infant son was also immunised by a nurse here and she was fantastic. The 1 star reviews for this practice seem very at odds with my experiences and those of my friends and family."