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Budget Pet Products
38 Activity Crescent, Molendinar, Queensland, Australia
About Budget Pet Products
Welcome to Budget Pet Products, Australia's #1 Online Pet Store! Located in Molendinar on Activity Crescent, our establishment is a must-visit for all pet owners. As a pet store, point of interest, and store, we offer a wide range of products to make life with your furry friends even better.
One of our standout offerings is our NEW meat-first, whole prey diet. We believe in mirroring your pet's natural diet, which is why our grain-free and ultra-high protein food is made using only the finest meat and organ meat sourced from grass-fed free-range New Zealand proteins. With this diet, your pet will experience optimal health, enhanced color, and vitality.
In addition to our nutritious food options, we also provide a variety of other pet supplies. From toys and treats to cat litter, dog beds, cat scratchers, collars, leads, supplements, and grooming products, we have everything you need to keep your pet happy and healthy. Whether you have a dog, cat, bird, fish, reptile, guinea pig, rabbit, or horse, we've got you covered.
At Budget Pet Products, we take pride in being an Australian owned and family-run business. We are pet owners ourselves, and our vision is to bring affordable pet products to the public. That's why we stock leading brands such as Hills Science Diet, Royal Canin, Kong, Greenies, Advance, and Natures Goodness. Plus, when you spend over $49, you'll receive free shipping!
We also understand the importance of veterinary care for your pets. That's why we offer a range of vet supplies, including flea, tick, and worming products, as well as prescription diet foods. With brands like Nexgard Spectra, Simparica Trio, Revolution Plus, Bravecto, Advocate, Hills Prescription Diet, and Royal Canin Vet Diet, you can trust us to keep your pets in optimal health.
Shop online with us and enjoy the convenience of having vet supplies delivered straight to your door. Our goal is to provide you with the best products and service, ensuring that your pets live happy and healthy lives. Join thousands of satisfied customers and experience why Budget Pet Products is Australia's leading online pet store. Visit us today!
Photos of Budget Pet Products
38 Activity Cres, Molendinar QLD 4214, Australia
Opening hours of Budget Pet Products
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
Day off
Sunday:
Day off
Reviews of Budget Pet Products
"Have been using Budget Pet Products for a few years now. Competitive pricing, easy to use web page and prompt delivery. I had a problem with an order this week and the customer service team went above and beyond in solving the problem. Highly recommend."
"Do not recommend. They take your order, issue terms of sale that say 'ALL GOODS WILL BE DISPATCHED WHEN FULL PAYMENT HAS CLEARED'. At this point they then send you an email telling you that you need to verify your identity by confirming the small refund they have issued, this takes days because of their slow processing times. They offer you an alternative to speed the process up, this consists of letting them take MORE money from your account all in the name of verifying your identity. Absolutely ridiculous."
"Have been ordering dog food online with this company for a few years now for the convenience of free delivery to door and the cost saving of multiple buy with a regular delivery. We get an email notification when delivery is due and when it’s been shipped. Changes to schedule can be made easily through their app. Easy!"
"This story has a happy ending. I’ve used Budget Pets Products BBP for ten years or the life of our dog a Lab and always purchased premium food and medication. They were at the first time earlier movers of direct to door online only pet products selling model. Our annual spend was significant and increasing with the addition of a second dog to our household but we remained loyal as their costs were competitive and they offered a consistent product offering and buying experience. Except on this occasion, we purchased clippers from them for our new dog. Product arrived unused or not damaged as per photos but the product was already opened, unwrapped and contained the wrong combs plus swapped for the wrong size. That may have been acceptable if the combs fit but didn’t and attempts to force on would break them rendering the product unusable for purpose. I raised a ticket with Budget Pets, this was an experience. First the recorded message on the phone number encourages you to use their other channels and promptly hangs up. You don’t speak to a person so only option is to use chat either in the app or via their website. Chat is prompt but it goes to a chat centre based in SE Asia. The consultants are understanding but they are not empowered to make decisions so the ticket is routed to their After Sales team adding delays to resolve the issue. My issue and dialogue then continues with their After Sales consultant. My interaction with him was challenging from the outset, he advised I should resolve the issue with the manufacturer. I reminded him resellers are required to provide a store warranties for resold products under Australian law. None the less I contacted Kazoo support. Call goes to an Australian. I explained the issue and we continue dialogue via text and MMS. He says the combs are an ‘old’ model that still fits and encourages me to ‘force’ the combs on and he would cover breakage. From our research the combs are from the cordless clipper and was never going to fit. I told Kazoo that I wasn’t forcing it on and wanted a refund. Radio silence. I pursued the refund with Budget Pets via chat. Consultant advises the refund request must be escalated to After Sales for approval. It’s disappointing they aren’t empowered to decide and follow the Returns policy on their website. After Sales responds to my email ticket and approves the refund but advises to send to the dispatch warehouse instead of the Returns PO Box. It may be standard scripting but he also makes the comment below in the response. “ *IMPORTANT! Please note if an item is returned damaged or dirty(smelly, animal fur, marks, body fluid, cut, ripped etc - in a way other than how the item was sent originally), we will not hesitate to return the item to sender without a refund.” It was offensive given I had sent photos and explained the product could not be used due to the combs issue. After Sales confirmed I could send the returned product to either the PO Box or warehouse. I mailed the product to the PO Box by registered post. BBP processed the whole refund including postage costs back to my credit card. The After Sales consultant kept me informed throughout the refund journey. Despite the rigmarole BPP pulled through and came good at the end."
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