APD Parcel Delivery 17 Oxenham Street, Dudley Park, South Australia 5008

"Parcel went missing. As they say.... " You had one job!" 7 days Adelaide to Brisbane. Still don't know where it is"

"This driver had to pull over today after people screaming at him that boxes falling off the top. when he pulled over and stopped, a box fall straight on his bonnet. I can’t imagine what would happen if he has to break in an emergency situation and the worst is after collecting the package he kept driving."

"This transport company is as bad as it gets, book pick up multiple times for the same job and hope the driver could be bothered to actually come and collect possibly days later after those calls. There office people are rude and defensive, I wonder why? All the continuous complaints from peeved of customers! I have a few local stamps left, once used I will never use this useless organisation again. Businesses don't use them as you will regret it!"

"Parcel picked up Thursday afternoon but not scanned into their system. Still not in system on Friday morning so called and they advised too that it was not in their system and didn’t know where it was. Advised the supplier but no response. Still not received on Monday so I just gave up and was going to request a credit. Surprise, surprise Tuesday morning I found the parcel on my doorstep. APD have always been problematic and it looks like nothing has changed. Hopeless!"

"Incredibly poor service. Very rude and arrogant. Package has been sitting in their depot for delivery for 1 week and cannot provide an answer when it will be. Have spoken to many people in the call centre that have taken our number to call us back with an update which we never received, then when asked again they said they never had our number. The 'Manager' Tracey, is incredibly rude and unprofessional herself, and does not conduct herself like a manager should. When she asked for our number again, my partner laughed then started to say the number, to which she cut him off and to had a go at him for laughing at the situation. She then complained they apparently get a abused all the time yet they themselves are rude, arrogant, unhelpful, and downright unprofessional. Apparently it's us being a nuisance and are rude. Always an excuse for their own poor work. Not surprised we aren't the only ones having poor service. When I called she kept cutting me off to talk about my partners call with her. I told her I didn't care, I just wanted her to call me back. They think they are the customer, but forget the paying person is the customer. It doesnt matter a different courier brought the item to them, it is their job to deliver to me. You have a duty of care and service to me. Which by this company has been nothing but poor. Every. Single. Time. Do not have anything to do with this company. They are terrible. Would never recommend. Update: Despite giving me her word she would call me back to update me what day my package would be delivered. She didn't. It was a lie. This so called Manager was never planning on calling me back. She was rude from the moment she opened her mouth to my partner and the rest speaks for itself. And of course package was delivered at the very end of the second day she mentioned. Truly disgusting customer service. Please do not bother using this service. Rude, lying, unprofessional."