Border Express

"Worse delivery experience ever - still waiting - two weeks so far to get from Varsity Lakes- onboard for delivery this morning but miracously now back to "in transit" at Arundel depot - Parcel is on GC - I'm on the GC how hard can it be? Never again."

"Ordered an item for our impending baby and received confirmation yesterday the parcel had been delivered, which it had not as we were home all day and no one came. After relentlessly trying to contact this company they finally responded with they couldn’t get in contact with the driver. We had to ask for his number which they thankfully did send. After only getting responses from him via text, it sounds like he has no idea what is going on. He dropped our parcel at a completely different address yesterday and marked it delivered however is collecting it today but taking it back to the depo and won’t come to our address and deliver the parcel because his run doesn’t come to our suburb. He will return our parcel to the depo this afternoon at 5pm and then they’re closed for the weekend. Customer service is absolutely atrocious. Don’t use. Edit: our parcel has been confirmed delivered to this random address. The delivery driver has collected the parcel but the depot have advised he cannot give us the parcel due to an account hold. We don’t have an account. RIDICULOUS."

"Disgraceful service - they actually work in conjunction with Couriers Please who provide incorrect information, cannot be contacted and who do not reply to any form of correspondence. Waited all day for a parcel which never arrived and has taken 7 days so far for delivery from Brisbane to Gold Coast and am unable to confirm whereabouts."

"Made our order through wholesaler, well and smooth. Their job was to deliver. Our order was delivered today as tracking said it would be took a little longer than expected because it was multiple boxes to compile for single order The delivery driver was kind and helpful, he brought my packages inside, all packages received in good knick this was a wholesaler order for my business. No complaints"

"Have now waited 3 weeks for my delivery while all the time it is sitting in their depo. Was dispatched to them in 24hrs, but now sitting there. They also asked if I can pick it up myself. Your ONLY JOB is to deliver a package, it’s not that hard! Good service from the customer service girls, as they couldn’t contact the depo either (depo don’t answer the phone or emails). And it was the delivery driver that wouldn’t deliver my package as he didn’t like the complex where I live. This is the Only company I/ we have ever had an issue with, some how all other companies can deliver. 0/0."