Melville Toyota Parts & Service Department

"Extremely helpful team who assisted me in finding and ordering parts for a non-Australian-delivered Toyota."

"I have recently bought a new car from Melville Toyota and had the privilege of dealing with Domenic Morfea. He has provided me with first class service and I have been totally satisfied with Domenic’s attention to detail. Any queries I had were attended to in a very efficient and professional manner."

"Always a pleasure, it's nice to see familiar faces. It's great to know my car is looked after and well."

"Abysmal attitude from the service desk receptionist. Got a sudden warning light and error message on dash “fuel filter maintenance required”. I’m 400km away in middle of nowhere, Bluff Knoll. Called to speak to a mechanic for reassurance that I could drive home. Kept being fobbed off by the reception woman, she kept saying “they’ll ask you to just book it in”. Yes I know that, but a simple verbal explanation/ trouble shoot can give a lot of reassurance or solve the problem. Eg if there was water in the fuel filter, there is a small knob that can be turned to release the water and problem solved. Anyhow, she reluctantly put me through and no one answered anyway. I recently had new tyres at Bridgestone Myaree, they seemed more friendly and down to earth. I called them, no issues, reassured me that driving will be fine, extremely helpful and I am so grateful to them. I’ve booked in with them to change my fuel filter. As a result of this toyota Melville has lost a lifelong customer, I’m never coming back to you to service my Prado. You people need to realise that just following a script and providing zero customer centred approach just doesn’t cut it these days. A simple 2 minute conversation with someone who knows what they are talking about would have made me reassured, recommend you to my friends and family and be forever grateful. Instead I think the reception woman needs to be fired and lost all faith in how you run this franchise in Melville. Please check out Bridgestone Myaree, you will not be disappointed."

"They broke my car. Got my car serviced, Toyota Prado. Next day, coolant leaking and nearly destroyed the engine due to over heating. Turned it was a cracked radiator overflow pipe nozzle. Just thought it was bad luck. Now after doing plenty of research and talking to mechanics, it’s a common issue, when the mechanic leans on the radiator to change and check stuff, and usually cracks the brittle plastic pipe. If this happens to you after a service, get them to pay for the repairs-sue then if they don’t. I assumed it was bad luck and my fault and as a result got financially screwed over. Reading other reviews, it seems they also like to manufacture extra work. Go somewhere else."