Bupa Dental West Lakes

"I have been using Bupa for a while now and have been very happy except I don’t seam to see the same dentist each time they have all been fine so was not worried about the new one who attended to check after the clean. Decided to finally get the crown done that was required. Told the dentist that I have very sensitive gums and he would need to give extra so he would be able to get the job done. Well 2 needles later still not fully numb so he got on with it, having to stop several times the hit by tongue several times with the drill eventually the cap was in place. Left feeling very distraught with a long drive home in pain back for round two the cap should have just flipped off so 2 more needles extra time in the chair whilst he got it out the then the crown was fitted was going to also have another filling fixed up but i said no not happening. I was even more upset than the first visit and the drive home took forever and a phone call to follow up a few days later told him I was still in pain. You had a lot of work done it will settle. Now a week on I am still in pain I don’t feel that I what to call him back but maybe I’ll try a different clinic if it doesn’t settle soon and it also took 2 weeks for my tongue to heal. The front of house staff are fantastic I will not make any comments about the nurse who works with him as she seamed nice but everything got very uneasy on both visits I don’t normally give feedback when asked"

"Dr Fang was sensational. She explained what she was doing and had empathy for me as a fellow human. Usually my wallet hurts more than my mouth after a dentist visit but prices were fair with a reasonable gap payment. I’ve found my new dentist."

"Each of my 3 visits to Bupa Dental at West Lakes have been polite, caring and professional. Dr Louis is a caring and very capable dentist who explains everything clearly before starting any procedure. All procedures were conducted professionally and painlessly. By far my best dentist yet."

"My recent experiences with West Lakes Bupa Dentist when I lost two teeth each a day apart, was exceptional. I received immediate help with treatments and teeth replacements completed in time before my scheduled travel time away. All staff and dentist are to be complemented on their professionalism. I am now a client!"

"This was my first visit and it was professional, clean and well maintained. The consultants were courteous and attentive. The consulting rooms after also clean and has what appeared to be new equipment. The overall consult was very thorough and professional. Being a BUPA certified dentist the consult ( hygiene review and clean plus 3 X-rays) we’re all covered by my private health cover, having no additional cost e was a definite plus for me. Will be happy to return for any future hygiene appointments and dental visits."