Clear Skincare Clinic Claremont

"Can’t recommend this beauty salon enough! Service excellence and really affordable! Such an awesome team—and Evelyn is just amazing! She is truly such an asset to the brand and the company franchise ! Thank you!!"

"Went to the claremont clinic on 25/6 after my appointment had been rescheduled once already. I had a gift card to use and was told I was not able to use it myself so I had booked my friend in and they were using the gift. When I called to book my friend in I asked if I needed to put it under their account as a gift card had been used under mine already. They said they would put it under my account for now and make an account for my friend when we went in. However on the day when my friend arrived he was told he could not use the gift card as one had already been used on that account. He explained the situation and they refused to listen, saying the gift had been used already. Claiming it had been used 3 times. They kept saying they needed to speak to their manager as no manager was there and they could not get her on the phone. We had already wasted our morning waiting for this appointment and we’re asked to sit and wait longer. We were then asked to come back a different time once again and did not want to wait any longer so we left. The staff were so unhelpful and make it obvious they did not want to be there or assist us as we were using a free voucher. This kind of service does not make me want to go back to your clinic. We asked on the day If there was someone we could speak to to solve the problem and they said no. We travelled all the way to the clinic so it was very disappointing"

"I find these skincare clinics so hit and miss. I usually have the derma pen done, 2/4 times I've been once at this clinic and another elsewhere and it's not been great. Appointments are supposed to be 20-25mins and from walking in and out in total it's been just 10 minutes. It felt so rushed and felt like not enough attention was given to my skin and especially to problem areas. I can always tell when the quality of the facial is poor by the way my skin reacts naturally afterwards, for example, redness and tightening/tingling after is normal and shows its working but this time my skin wasn't that tight and the redness was scattered in patches like one side of my face was more red than the other showing less attention paid on one side. The Cockburn clinic is the only clinic I feel carried out the procedure the best and left me 100% satisfied, the other times I feel I've wasted my money and these facials aren't exactly cheap. Not best impressed to be honest feel like I've wasted $340 over the 2 times I've had not a great experience."

"Had an appointment booked today (Tues 13th Dec) that was booked on the 29th Nov. When I came in there was a sign saying the store was “closed due to unforeseen circumstances”. I called and was diverted through to booragoon who told me the closure wasn’t unforeseen and was actually a planned closure for 2 weeks for aircon installation. I have received zero communication about this and even had a confirmation email for my appt. This is so frusturating - why would you not bother to contact people that have booked and paid in advance to notify them of a planned closure. Why even allow me to book and pay. I had taken a day off work for this appt- had I been notified I could have gone to work and arranged another day off instead of wasting my annual leave. It’s extremely unreliable and unprofessional to think it’s okay to notify customers about cancellations by having them arrive to find a closed store instead of taking a few minutes to call/email/text, especially when this closure was planned."

"Janelle is amazing!! She is so kind, friendly and knowledgeable. She made my first laser appointment super relaxing and enjoyable! 10/10 would recommend, i’m totally going back!"