lululemon 125 Riseley Street, Booragoon, Western Australia 6154

"I had the best customer service at this location on June 16 (a Sunday). Night and day from my experience a few weeks prior, as I had come here on two separate occasions, got ignored by all the staff working there, I got frustrated and left without purchasing anything. I was half expecting this visit to be the same but I was glad I gave them another chance. I walked near the back where the yoga pants are and a very kind, smiling, helpful sales associate (very tall girl with long brown hair) named Monique immediately asked me if I needed any assistance. I was quite surprised that I was greeted so quickly due to my past two visits. I was looking for the Wundertrain longer tights in a specific size and color, and she tried very hard to help me find what I was looking for. Unfortunately it seemed like every style was completely sold out of my size. There was a lighter blue in my size and I decided to just get them without trying them on. Monique was so friendly and not pushy whatsoever, which is what every sales person should learn from her. I was so impressed with the customer service, and was feeling happy, and on my way out my eye caught a unique sports top. So I decided to come back in and purchase it. Unfortunately the next day I had to bring it in and return it but I did order a different size on their website. Jess the store manager the next day had processed my return with a smile and again no pushiness or questions. I gave her my positive feedback of Monique to pass along to the higher up manager. I am really glad that I gave this store another chance and had a great experience. The Lululemon brand is very trendy but the reason I shop there now is my husband purchased me my first pair of Wunder Train pants, and I am blown away at the quality and texture of the fabric. The store layout at Booragoon is very neatly laid out, with pops of color and carefully folded merchandise. I will never get a different brand of workout pants again!"

"Do not waste your time or money shopping here. Worst customer service ever. Plus, as others have noted, they never answer the phone and do not respond to email."

"Excellent customer service! I forgot the person’s name who was serving me but she was so helpful and friendly And the new store in Booragoon is beautiful so many choices. Thank you once again for a wonderful customer service!"

"Oct 21, 2022- late afternoon staff are lazy, unwelcoming, and are an appalling example to the Lululemon name. One gentleman greeted us upon entry, but the other 2-3 women were walking around aimlessly, didn’t acknowledge us or ask if we needed assistance. We didn’t receive any assistance with our shopping and had to help ourselves to the change room and grab our own items in alternative sizing when the first wasn’t the correct size. The other gentleman at the counter was standing there doing nothing while picking things out of their teeth. Out of all the Lululemon stores I’ve been too- this has got to be the most disgusting in terms of customer service and staff presentation."