Shiels Jewellers Adelaide, South Australia 5000

"Thank you to Adem from 'Shiels Myer Centre' and Anh from 'Shiels Regent Arcade'. Both are absolute customer service superstars and a great asset to your company. I had an issue with a watch I had purchased some time ago but had only just opened it to find it was faulty. Issue resolved very quickly, initially from Adem in the Myer Centre who kindly located the same identical watch in stock in their Regent Arcade store and rang the store to let them know the situation before I headed into there. Anh who works at the Regent Arcade store, helped me with the exchange and was also very helpful. Sincere thanks to both of these staff members, whose help today, I really appreciated. If you're ever looking to buy from Shiels, I would not hesitate to recommend these staff members, they are awesome, and both really go out of their way to help you as much as they can. Great service, thank you."

"We were looked after by Mel and Adem at the Rundle Street store in Adelaide and their customer service was exceptional. Their friendly and personalised service went above and beyond. We hope their efforts are recognised and rewarded because they truly deserve it. Employees like this help make a business successful and inspires customers to return. Thank you to Mel and Adem, we wish you success and happiness. Kind Regards, Ryan and Yvette"

"Went to Rundle Mall yesterday to buy my daughter her 21st bday ring and I was nervous about getting the right diamond ring and not knowing a lot about them etc. After a couple of stores we went to Shiels Myer Centre Adelaide and we were served by Adem who was so lovely and helpful and offered some suggestions that my daughter tried on and then we went to look around elsewhere. Then my daughter wanted to go back again to Shiels as she said Adem was so lovely so she wanted to try on some others there and then he found the perfect ring she wanted! He also explained all the pros and cons of the rings we had tried to make sure we were picking right one for her and then even rang around to find one in her size so she could wear it the night of her 21st...........it was truly a special touching moment thank you so much Adem!"

"Bought a watch here yesterday and the customer service was brilliant. The lady was patient, offered to remove excess links in the watch, set it to the correct time and took the time to put it all back in the box and just seemed to understand what a special moment buying a watch can be, no matter the price."

"Bought a watch for my wife's birthday from here. Within the hour we came back to have the strap adjusted - the lady working there used a pen to open it, scratched it, denied doing it and was plain rude while struggling to close the clasp back in. We were told that they can't adjust it because they can't close the clasp. We requested a refund and the other lady working there also turned quite rude on the spot. Got our money back, but will never return. Poor service."