Bstore - Karrinyup

"After visiting the Karrinyup Bstore in the hope of having the soles of my reasonably-maintained 'Birkies' replaced (see attached), I was disappointed to be told that "all but the straps" would need replacing and that I "may as well buy a new pair for what that would cost". Not exactly keeping with the sustainable values of company, particularly as the sandals are less than a year old. Seems to be yet another store caught up in a business model focused on disposable consumerism, trying to make a buck above all else. Shame."

"Two B stores. Similar service. Do they share training between franchises? I see three sales associates on the floor. Two are at the desk ignoring customers. The third is serving someone. Not one acknowledgment despite walking through the store for 15 minutes with a pair I wanted to buy in hand. Then the sales associate approaches the nearest customer who had entered the store after us. Both my daughter and I were wearing Birkenstocks and needing new pairs. Will move onto a different brand of footwear and store"

"I don’t normally give negative reviews, but the service in this store should be better. I came in to look at some boots, when approached by an older lady asking if I needed help with size. I told her that I was interested in finding my size in some boots but wouldn’t be able to purchase right then (I wanted to be honest). She then told me that I can just look at them, because the stock always changes and walked away. I was quite disappointed because honestly, if she’d spent the time with me and I could’ve tried them on, I may have bought. But now I’ll go elsewhere to get them, or buy online."

"Hi there, I have been into this store on three separate occasions and have always been extremely happy with the service. The young sales lady, I think her name is Maddy, is delightful. One of my favourite stores in Karrinyup."

"Really bad experience. The service is not professional. The sale said this two shoes are the same colour cause the light. Just because sold out my size. I was really like the brand. So sad."