Beau's Pet Hotel 1 Navaid Road, Adelaide Airport, South Australia 5950

"First timers at Beau’s! We used both kennel and day care. Our boy definitely came home happy and we thought the staff were both caring and efficient. We will definitely go back."

"Theyre really good to our dogs. We take them here to get regularly groomed. We recently tried their hotel service and left our dogs in their care over a long weekend away. We were nervous about leaving them, like any dog owner would be. We got regular updates and never felt they weren't being pampered. The best review would be from the dogs themselves, who when we picked them up, after greeting us then tried to pull us back inside. Highly recommend."

"I had booked a 7 night stay for my dog. She had stayed in the premier suite. The workers took their time to care for her and shared plenty of pics when asked. Beau’s had quick response time when emailed and gave updates when asked. We are very happy with their service and would definitely use them again"

"A very conflicted review on my part. Our small terrier has only ever stayed with family when apart and never at a facility. Upon calling Beau’s I immediately started having doubts as I couldn’t get through on the phone and then when I finally did, I was put on hold at length as they needed to attend to f2f customers that were arriving to collect their pets, only to then be told they’d call me back which didn’t eventuate to almost an hour later. Anyhow giving the benefit of the doubt after my extensive research via their website I proceeded to book in and pay in full for my dog to stay 5 nights when I got the callback. Dropping our dog off on the day we could witness the busy’ness of the business and those doubts from first trying to call etc came rushing back. Though we were committed now as we were flying away. We handed over all our dog’s belongings aka food, toys & bedding which were all listed down by admin. Our dog was greeted nicely by an attendant and taken away. We asked could we see his ‘premier room’ which we had booked but was told ‘no’ due to privacy reasons. During the course of the week I had to chase updates on our dog daily by both phone and email. Albeit one day, we’d always get the message bank on the phone and emails would generally get answered later in the day. In fact we were advised upon checking our dog in that it was best to chase updates via email being they are extremely busy and we’d probably not get them via phone. That concerned me majorly hearing that!! Our dog was stressed during his stay which we knew would be from being separated from us and in turn barely ate but I believe the staff tried their best by hand feeding and spending additional time with our dog at our cost all in turn trying to settle him. So whilst I don’t fault the care, I do believe the communication needs to be way better. For 5 nights and 3 x daily 15 minute massage/brushing it cost me over $500 yet here I was chasing updates. That perplexed me. I would have expected a regular daily update as part of the stay done on Beau’s end without hesitation. Upon picking our dog up we were greeted by 4 staff in total who gave us a rundown on how our dog was and had been. Clearly they knew our dog and had cared for him which we were grateful for. I’d suggest they need more staff to cope with both enquiries, communication of dog updates etc as that was the biggest let down which to some dog parents like me is imperative. A good business model that has simple improvements that can be made which would make the world of difference and I have no doubt the current staff would already know this and be frustrated by it. Please fix this Beau’s & make a better user experience for all pet owners."