The Northwest Medical Centre

"Bad experience went there first time Dr Nidhi Goyal didn’t even properly check the patient says he will be well itself no need anything, and she was very rude to 5 years old kid which is disgusting. Never going again"

"This clinic's services are so expensive and yet have extremely poor quality of handling patients and diagnosis. I would not recommend to go here, honestly. Do not waste your time and money."

"I was booked for a GP phone call and waited all day for it. When I ring the Front desk they said I have to pay $55 because I’ve missed the call, the GP couldn’t contact me and told me that I have to pay first before booking again for another appointment. But why do I need to pay if I didn’t received any call and was waiting for it the whole day?"

"I have followed the owners of the surgery for 39 Years and used to highly recommend them. I have put recently put in 3 complaints to Maggie about the way that her reception staff speak to their clients and on all 3 occasions she sided with her staff. No matter what I said, I was wrong and her staff were right. The staff are not going to admit their bad behaviour to their employer! It seems their staff can be rude to patients over the phone and in the surgery but don’t dare stick up for yourself and give it straight back to them. Last call I ended up having an argument with Maggie and advised her that if this the way she allows her staff to speak to and treat patients I would be looking at taking my family to another practice. I made an appt yesterday with a Dr for tomorrow morning thru the Hot Doc app to then get a call this morning from the office manager to advise they were cancelling my appt and not allowing me to see Drs at their surgery any longer. I requested to speak to Maggie, I was placed on HOLD and when the office manager returned she advised that Maggie is not taking my call. I have been under one Dr for some years now with my diabetes and now have to start all over again with another Dr. I advised this to the Office Manager that called me and her response was “this is no longer their problem” and terminated the call. You are merely treated as a number and not a patient at this surgery !! If I could score a negative rating, I most certainly would !!!!"

"Have been a patient of Northwest for years. Have never had an issue, but this evening booked a telehealth appointment following up on another one I had last week. Spoke with ANGELA on reception. My recent regular doctor wasn't available so I booked with another. The phone call was 3 minutes long and I asked for what I needed, he said goodbye and hung up after I got a text with a script - short but fine. Five minutes later I get a call asking me to pay a gap! I have never paid for a gap at the practice, and I explained this. Angela said different doctors charge differently, i explained maybe that would've been valuable to tell me BEFORE booking the appointment, when she can see I have been a patient for years. She then said if I don't pay the gap then and there it will be even more and I will need to pay before visiting the practice again. I explained she should have run through this with me before hand, she said "well some fault is on us and some is on you". I explained how am I to know the difference in doctors unless you, the receptionist working with full knowledge of this, tell patients. I said I won't be paying it or returning and she said "okay have a lovely night" in a condescending manner. Absolutely terrible service, communication and phone manner. Angela should 1. Know her practice policy and make patients aware and 2. Be kind. I hope she finds work more suited to her personality."