Quest Mawson Lakes 33-37 Main Street, Mawson Lakes, South Australia 5095

"I stayed here for 4 night with my 3 kids after my house burnt down. You were already aware of this as my insurance advised you of the situation. I was welcomed with a bar of soap, one shampoo & one conditioner. This wasn’t enough to even give myself a bath yet alone 3 kids. There was no washing powder, no detergent and the washing machine smelt so bad. I rang the reception and they got me 2 little sachets of washing powder. I ended up buying my own as they didn’t bother to restock for days. 2 days went past no cleaning services came to my room, when I questioned this they dropped off a vacuum cleaner in my room to do it myself. The noise was extremely loud! The sink was blocked so I had to brush my teeth in the bath. & to top it all off my bond was taken from me as my kids left few texta marks on the furniture. Knowing that’s my last money I had left, they did not bother to call me & let me know as I checked out at 9am! I even rang crying asking to please let me come up and clean it as I had all the cleaning products but the manager refused. && that my friend costs you $521 a night!!! I’ve stayed in many hotels but this by far has to be the worst one! I wouldn’t even stay here again if I was homeless! I was in a mentally bad place but you guy have made me feel so worthless and my kids were hungry for the whole week due to you taking my bond.."

"Great location, clean and spacious rooms, super amazing staff who always accommodated my requests for my 12 week stay. Can’t recommend enough, definitely coming back here."

"We had to stay at the Quest due to moving house for my husband's work. We viewed it as a little holiday amongst the business of moving, and were absolutely shocked when our very well looked after car was broken in to with much malicious damage in the Quests' "secure" overflow carpark. The hotel staff informed me that they take not responsibility even for their own carpark (which I was informed was also broken into recently...). And were really not that fussed about the event. I know it could be hard if you have to face that regularly, but for us the reaction seemed pretty cold. Our children were devastated and we really did not feel safe there. Gratefully our accommodation was changed to the Barossa. We would never stay at Mawson Lakes Quest again or Mawson Lakes for that matter."

"Clean, comfy, staff very helpful. A few appliances in our rooms weren't working/bit off, but their team attended to quickly when we raised it. Bit of road noise, but easily ignored. Car park snug but secure."

"Really impressed with Quest Mawsons Lake. The apartment was enormous. Bed was comfortable. Desk was well located with power points. Although the chair could be a little more ergonomic. Lots of windows. I did have to mop the bathroom floor after showering as water went everywhere. And some shelves or bench space in the bathroom would be helpful."