Aussie Perth Tours

"WARNING: BE AWARE THAT AUSSIE PERTH TOURS DOES NOT HAVE THE NECESSARY (FINANCIAL) KNOWLEDGE TO MAKE A REFUND Aussie Perth Tours lacks the necessary (finacial) knowledge to make a refund through the credit card used to pay or via a bank transfer. Explanation: I live in the Netherlands. English is therefore not my native language. Apologies for any mistakes. I will try to make the story as short as possible, it covers many months. Before covid broke out I had booked in 2019 a tour in 2020 through Australia for my partner and me. I had paid for all transport, all hotels and all excursions. Due to covid I have had to cancel that trip twice (2020 and 2021) I have asked all organizations to put the paid amounts on an account for the future. Many complied with that request, but a few preferred a refund and did so through the credit card I paid with. Aussie Perth Tours agreed that the two booked and paid excursions could be rescheduled. Through repeated emails I have asked to reschedule the excursions. Because I received no response for a very long time, I called the number mentioned on their website several times (26X) I did not get an employee on the line. Finally I turned to the CPA (Consumer Protection Australia) and after many email exchanges, the CPA indicated that I was entiteled to the refund, but that they didn’t have the resources to enforce the refund. (complaint reference No. 214362) Aussie Perth Tours informed me that they have tried to refund the money through the credit card, but that this was unseccessful, and they sent copies of those attempts. I have been in contact with my bank who was surprised that it had not worked out. The bank provided me with all the necessary information for a refund through the credit card, which information I forwarded to Aussie Perth Tours. I also indicated that a refund was also possible via a bank transfer and that I would pay the associated costs. This can be indicated when making a bank transfer: who bears the costs. I also provided all the necessary data for the bank transfer (such as the name of my bank, de the number of my account, the BIC/SWIFT Code) This happened well before we left to Australia. Before leaving to Australia (our trip: November 22, 2022 to Januari 24, 2023) , I found out that I still had not received a refund. Because their office was located – according to their website – in Perth and our hotel (Pan Pacific) was only a few hundred meters away from that office, we walked there. On the door was the message that the office was no longer located there and that Aussie Perth Tours only could be contacted via the website or by telephone. Because our bad telephone experiences in the past, I sent Aussie Perth Tours an email, in which I explained in which hotel and how long we were staying in Perth. I didn’t receive any response on that email. To date I have not received a refund. Remarkable detail: only when CAP contacted Aussie Perth Tours, I immediatly received a somewhat angry email from them. I repeat again: other organizations were able to do a refund through the credit card or bank transfer. (Royal Carabian gave a refund via a bank transfer when they had cancelled the cruise leaving from Sydney on January 9, 2023; I had paid them too via a bank transfer) IN SHORT: BE AWARE THAT AUSSIE PERTH TOURS DOES NOT HAVE TE NECESSARY KNOWLEDGE TO MAKE A REFUND Bernard The Netherlands, June 26, 2023."

"Given a short notice that we made the booking, but we had a great experience. The tour guide Ms. Fiona was great, she did all that expected of a tour guide. thanks very much!"

"I thoroughly enjoyed the tour, a good pace...no one was rushed off their feet. Fiona, our driver, is a very knowledgeable guide. She was also very friendly, helpful & great taking time to assist with photos."

"Best tour group i have ever used, went above & beyond at short notice to create a special day for just the 2 of us visiting many locations throughout the day ending with the chocolate factory. If you’re in Perth, look no further for tours. Thanks again"

"Great 1/2 day tour, tailored to suit our preferences. Great driver, very friendly and helpful. Personalised tour, went out of her way to please. Definitely recommend."