Renouf Fitness Equipment

"*SCAMMERS* Purchased UM1 product arrived damaged and not as described (cable stack is rust and mouldy, smith machine has dent in it, cable stack does not provide the force stated on the stack) I measured the machine using a force gage, staying still the cable pulley would pull less than 15% of the weight it was supposed to (e.g if you put the pin on 44k the force guage would read 38kg) after explaining this they are simply refusing to refund, stating theres nothing wrong with the item. I'm from the UK, so they are violating statutory and consumer rights, now i will be reporting them to obudsman and obtaining refund via credit card now they ignore every message i send them please do not order from these thieves"

"AVOID !!! Still waiting on a refund from Adam Jeffery since November! I ordered the 360ptx via Facebook. It arrived and was damaged all over and parts badly manufactured ( bolts / pulleys ) The pulley on one side made contact with the chassis. Apparently it’s a manufacturer defect on the product. I’ve asked for a refund and have been ignored. I’ll shortly be updating this review with pictures and videos. All you needed to do was communicate with me and get it sorted. Ignoring customers will always be detrimental to your business."

"The prices for assembling equipment are eyewateringly expensive. What seems like well priced equipment suddenly becomes quite expensive. At $125 per hour, and surely not paying the staff member even half of that in wages, this is not good. In my opinion you should not be profiteering off assembling the machines you sell - otherwise factor it into the machine price."

"Avoid this place as similar reviews also report. I bought 5 items online an collected them from their warehouse. When I brought them home I realised 2 items weren't suitable for my small gym area. I contacted them the same day and asked if I could exchange them for other items which would have cost more and I was happy to pay the extra money required. I was told their policy was was no refunds or exchange and they wouldn't consider my request. The problem is the consumer doesn't know their policy as when you select items you are not informed of the policy, when you get your invoice their is no mention of the policy and when you collect your items no staff member tells you of the policy. Given I was happy with 3 items and wanted to exchange 2 items on the same day I collected them, you would think that is a reasonable request. I notice other fitness stores clearly publish their policy online and some say whilst their is no exchange they will consider individual cases. Avoid this business, many better other fitness stores available."

"RAPT Lever Gym Copper + Supa Bench + Weights What can I say other than this gym is the complete setup. Simply superb. Having previously owned a few different gyms in my time (M3 Multi gym by Inspire & Power Rack USA Force) I can honestly say this is the perfect combination of both. I purchased this mid Jan of 2022 and soon arrived at my door step a little over a week later, which I thought was amazing considering all the delays due to COVID, restrictions imposed by each individual state and the fact that it was travelling from WA to VIC. The initial set up/build took my a little over 6 hrs however was very straight forward. The build quality is second to none, and definitely feel safe and secure whilst using the machine. As someone who is 6 ft 4, getting in and out of the machine is very easy and very impressed with the amount of exercises that can be achieved with such a small foot print. The rubber coated weight plates are of very good quality as well. I would also like to add that the customer service I have received from Renouf Fitness especially from Fran has been second to none. Always willing to assist and answer any questions I may have had. This gym is amazing and definitely meet all my expectations and then some. To anyone thinking about purchasing this unit, you will not be disappointed. Its great value for money and offers a wide range of exercises for all different sizes and fitness levels. Thanks again Renouf/Fran."