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Elizabeth St Medical Centre
5 Mitchell Street, Acacia Ridge, Queensland, Australia
About Elizabeth St Medical Centre
Welcome to Elizabeth Street Medical Centre, located in the heart of Acacia Ridge, Australia. With a history spanning over 40 years, our General Practice has established itself as a center of excellence in healthcare. We are dedicated to providing thorough, holistic, and patient-centered care for individuals of all ages.
At Elizabeth Street Medical Centre, we believe in treating our patients with the dignity, compassion, and respect they deserve. Our team of experienced doctors and healthcare professionals combine the art and science of medicine to deliver exceptional care to every patient who walks through our doors.
From newborns to the elderly, our comprehensive range of services covers family medicine, women's health, chronic disease management, aged care, and even home visits. Our goal is to not only address the immediate medical issue but also to understand the bigger picture and provide holistic care that considers all aspects of a person's health and well-being.
While we strive to maintain a timely schedule, our top priority is delivering excellent healthcare. We do not rush our patients through appointments, as we pride ourselves on taking a thorough approach to diagnosis and treatment. This dedication to comprehensive care means that sometimes appointments may run longer than expected. We apologize in advance for any inconvenience caused by delays, but we believe that our holistic approach is worth the extra time and effort.
To ensure transparency and convenience, we have implemented a mixed billing system starting from May 1st, 2023. Standard consultations will be priced at $60, with a Medicare rebate of $39.75, resulting in an out-of-pocket expense of $20.25. For longer consultations, the fee will be $100, with a Medicare rebate of $76.95, leaving an out-of-pocket expense of $23.05. Fees are payable at the end of your consultation, and we accept cash, credit, and debit cards. If you would like us to process your Medicare rebate instantly, please bring your physical debit card with you.
We understand the importance of accessibility to healthcare, which is why concession card holders and children aged 16 and under will continue to be bulk billed. Additionally, certain services such as care plans, mental health care plans, health assessments, and skin excisions will also be bulk billed for all patients.
At Elizabeth Street Medical Centre, we are committed to providing exceptional healthcare that goes beyond addressing immediate concerns. We prioritize the well-being of our patients and strive to deliver a higher standard of care in every special interest area. We invite you to experience our holistic approach to medicine and trust us with your healthcare needs.
5 Mitchell St, Acacia Ridge QLD 4110, Australia
Opening hours of Elizabeth St Medical Centre
Monday:
09:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
10:30 - 17:00
Sunday:
Day off
Reviews of Elizabeth St Medical Centre
"This is being sent for someone else as there review wasn't being shown on here for some reason. The Review I originally wrote a lovely review five years ago where I'd recommend this place to anyone. Unfortunately, yesterday I had two appointments booked with two different doctors, one I needed to see for an implanon removal and insertion, the other my normal Dr for a care plan as I am a diabetic. Last week, I also handed in a urine sample, which I have to do again because upon handing it to the receptionist as instructed, it wasn't labelled. So they've called and asked for a resubmission. Upon arrival (11am) I was told I can't see both doctors because of a Medicare issue. Apparently you can't see two doctors in one day? I didn't see an issue as I was already at the centre and I'd made the second appointment knowing I'd be there anyway. At any rate, i said okay, but I was never given the option which doctor I'd like to see. They had people going in to see my gp at MY appointment time, which means the centre knew that this would be an issue before I arrived and decided without calling me to cancel my appointment before I got there and subsequently gave it to someone else. No communication whatsoever. I sent an email to not cause any issues as a lot of people were there and I didn't want to make a scene. No response. I waited over an hour for a doctor to do the implanon, to which the centre had sent me a reminder for. Upon checking my records, which had supposedly been checked before getting the script and making the appointment, the Dr then told me she won't take out my current and put the new one in because I still had a year to go. I asked her to do it anyway as I'd been waiting so long, otherwise, I would have rather seen my usual Dr and gotten my care plan done instead as that was more important. She wouldn't do it, and i am under the impression that because she was already running so late she just couldn't be bothered. Then this same doctor, said well I'll just do the care plan for you. So I asked for a care plan to see my preferred diabetic educator (Sarah- who used to work in the centre). The doctor then tried to convince me I need to save some EPC for a podiatrist to which, my resppnse was my educator checks my feet anyway. She ended up giving me only 4 epc and said I'd have to come back and get another one from my main doctor. I found this whole thing very unprofessional, from the reception issues, to the wait times, to the doctor I saw. I still have yet to receive a response, and given the things I hear lately about this place its no wonder patients don't want to go there. The one redeeming Dr there is Jay Patel, and he is stuck between a rock and a hard place a lot of the time due to poor management since Dr Chadfield retired. If he was to work in another centre, I would travel to see him, rather then give anymore of my time to Elizabeth St Medical."
"This medical centre needs to improve on there organisation as the wait time is a joke, plus make an appointment for 8am no doctor, then 25 minutes later to be told he will not be there until 9am not a good sign for your first day on the job. What a joke...."
"Wait times can be quite long at times depending on the Dr, but they are quite knowledgeable and seem to be more thorough than many other places I’ve been. I click with some Drs more than others and have found RESULTS coming here. I recommend researching your medical matter so you can help Drs help you, and at Elizabeth St they are open to suggestions and listen to how you really feel. 4 stars only because wait times and admin can sometimes be tedious, otherwise worth the wait for the genuinely helpful care you get."
"Extremely condescending and rude receptionist. One time over the phone and next time face to face. All they want to do is bark at and scare patients away. The place itself is very un-inviting and dingy."
"Absolutely pathetic time management with regard to SOME doctors!! I was contacted almost three hours later than my appointment time, and there was no apology whatsoever! I called the reception twice to confirm if I was on the list. The receptionist confirmed this, but did not seem to want to listen/did not have time to listen to me explaining to her that we also have commitments, and that management should be made aware of our concerns. Dr. Patel ALWAYS manages to see my husband and me on time ! It is a pity that the other doctors cannot do the same. In addition to Dr. Patel's time management skills, we have received excellent care and treatment from him."
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