Coles Chermside

"One of the smaller Coles so doesn't carry all the regular items and not quite a spread out. But this is expected as it is in our shopping center. staff. a friendly and the store was clean with plenty of fresh produce. Best place for parking is on the roof as it can be a little bit hard parking directly outside the shop. undercover"

"Great store. Good variety although it can be super busy on a weekend limiting good parking. I wouldn't recommend it if you are in a hurry or after just 1 or 2 items."

"This evening, I made a brief visit to the Chermside Coles store for some shopping. While at the checkout, an unexpected incident occurred involving a staff member from Coles. To my surprise, the staff member directed the barcode scanner towards my son's face and scanned him without providing any prior notice. This action left me quite taken aback. I need some clarification regarding the appropriateness of such actions towards children. Is it within the staff's rights to use the scanner in such a manner without informing me? I am curious about the reasoning behind this action and whether Coles has a privacy policy in place to address such behaviours. If this is a usual behaviour, please let parents know and go to Coles without kids to keep them safe. You can check your store camera with the below details. STORE 4547 – CS CHERMSIDE Store Manager : N********K Served By : N*********I Register :001 Date 11/8/2023 Receipt: 6414 Time: 18:52"

"Super helpful front staff. Helped with my blunder with my receipt. I hadn’t spent enough to reach the bonus flybuys threshold and they helped me fix that. I really appreciate the team here."

"Did an online order with Coles Westfield Chermside and received the worst customer service. Wasn't informed by the person who picked my order 5 items were not available. She just stood there and watched me pack my order and load my car without a word. I called the store to ask why my items were missing. Spoke with the girl in online order department. She was not very helpful so I asked to speak to a manager. I got Nick who didn't really know the process, he couldn't answer the questions I was asking so he hung up on me and never called me back to solve the situation despite having my number from the online order. Then I get an email from Coles online informing me there were items unavailable on my order and I would get a refund for those items within 10 days. Its been 2 weeks. I emailed them and got a reply to my email then when I replied to their email it bounced back saying this is a no reply email address. So I went back into the Chermside store to get clarification on what was happening with my order. Only to get another inexperienced manager Scott who lied and said he was in front of Nick the day I called initially. What a load of rubbish.. His attitude was completely "I don't care to be here right now" I asked him what was going on with my order, am I getting a refund or am I getting the items that I've already paid for 2 weeks ago? He told me NO I'm not willing to help you and repeatedly told me that I need to call customer care and just shut me down and resorted to the "I'm not going to to be yelled at card".. I raised my voice because he lied to me, he was rude and just decided I'm going to use my authority here to let this lady know who is in charge. What a joke. So I called customer care only to be told they don't have anything to do with online orders and refunds. They only handle complaints. Management staff at Coles Chermside are incompetent of doing their job in regards to customer service, that's all I have to say. NEVER going to shop with Coles again."