Rainbow Nails and beauty Chermside 395 Hamilton Road, Chermside, Queensland 4032

"I saw a review on here from 4 days ago mentioning a lady with a nose piercing not doing a very good job on someone's nails; the owner responded 3 days ago saying that no staff member with a nose piercing works there. I had my acrylic nails removed at Rainbow Nails Chermside (near Forever New) and a lady with a nose piercing did in fact work there and removed my nails today. Instead of using the drill and soaking in acetone (as all other salons I have been to have), the staff member used an acrylic nail tip to slide between my natural nail and the fake nail. This was incredibly painful, but I wanted to be respectful so I did not complain. However, when the nail technician got to my pointer finger on my right hand, they pushed incredibly hard and I indicated that it hurt, but she pulled my finger towards her in a 'please relax' manner. After ignoring my expression of pain, she then proceeded to cut into my natural nail, removing the acrylic but creating a 'slit' into my natural nail. Blood started to come out of my nail, but there was no apology or acknowledgment of what happened. It was incredibly painful, and I was holding back tears. I did not want to cause a scene. The nail technician continued to remove the other six fake nails in the same manner, and then drilled over the top of each of the nails (including the actively bleeding nail). This was incredibly painful and I just wanted to pay and leave. I was then greeted by a lovely staff member at the front; I did not tell her what happened because I was holding back tears and didn't want to cry in public. The only reason I am writing this review is because I am reading back the responses from the owner on negative reviews and there is no accountability being taken. Please, in future, ask your staff to remove acrylic nails using a less aggressive method. I (as I assume many other customers are) am happy to pay extra to soak the nails and have them scrapped/drilled off. I have had pleasant experiences at this salon before and would hate for the lack of accountability and rejection of constructive criticism be the reason for so many incredible nail technicians to lose potential clients. I am happy to include a photo of the broken nail or answer any questions to help improve the service."

"I was very disappointed with my nails want really we really what I wanted but look ok. The lady that did my nails was very rude and cut my finger when doing acrylic nails and then constantly got the cut with the nail file again and again. This is my 3 bad experience there will never be going back. Would not recommend. ☹️"

"Rainbow Nails is my go to nail Salon, Kelly is the best!!!!! Great service, wonderful job everytime. The space is always clean, well set out, I wouldn’t go anywhere else."

"When I first walked in it seemed lovely. Everything was neat and it was reasonably empty. A nice lady greeted me at the door and told me 20 minute wait even though there were many employees sitting on their phone at tables. After a 20 minute wait I was told to sit down at a spa chair as I was getting my toenails painted. The lady ran the water and after it was full I put my feet in. I was glad as the sink I was putting my feet in had a plastic bag inside it. The plastic bag had a huge rip on the side and was not staying on the sink edge. The lady was quite nice and tried pulling it back up without success and she said it was all good. She did my toenails very nicely. After my toes I was told to go to a table to get my full set of acrylics. Another woman came and started doing my nails. Straight away I realised that this lady was not very polite. When shaping my nails she would smack my fingers instead of using words to tell me to relax my fingers. About halfway through my nails she received a phone call and completely left me for 10 minutes. After she got off the phone she came back to me and on the way a customer accidentally bumped slightly into her and she slapped them across the back without saying a simple sorry. After this she finally came back and continued my nails. The woman was finished one of my hands and was finishing off my other I got a very important text message and had to check my phone. I used my finished hand to pick up my phone and the lady yelled at me quite loudly and told me to leave my hand on the table even though it was completely finished. Overall not very good customer service however are talented at nails. Also sorry I don’t know how to respond to responses but yes I got my nails done at rainbow nails Chermside shopping centre"

"Appalling experience. Went in and the lady who took care of me was rude from the start. Got mad at me when I couldn’t understand what she was asking me & was getting frustrated when I didn’t like the colour of the nails and I wanted to pick a new colour. I asked for help on what colour matched the picture I had shown her to match and she didn’t assist in the slightest and was getting rude and aggressive that I took so long to decide. Keep in mind I was literally the only customer left in the store. I asked for a SHEER pink or white and was left with what looks like white out in my fingers & when she put the colour on for the second time, she didn’t even ask if it was the right colour & proceeded to paint all my nails that colour. At this point she had made me so uncomfortable that I felt that I needed to just cop the colour she gave me as I couldn’t deal with her being so horrible to me again. I used to be a regular here, but after this experience, I will never return. Wouldn’t recommend to anyone."