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Greencross Vets Woolloongabba
14 Cleveland Street, Stones Corner, Queensland, Australia
Photos of Greencross Vets Woolloongabba
14 Cleveland St, Stones Corner QLD 4120, Australia
Reviews of Greencross Vets Woolloongabba
"Dr Shane Kennedy is a terrific vet. He has been my pets' vet all their lives. Dr Shane Kennedy is sincere, genuinely cares about my dogs and has their best interests at heart. Dr Shane gives humble, straight forward, honest advice."
"Took my cat in for a dental check up as he was developing bad breath. After the initial consult I was advised he will need some extractions. On the morning of the procedure I was given a brochure for Healthy Pets Plus and was told that by signing up it would reduce the overall cost of his procedure. When I picked him up, I advised the vet that I would like to sign up for Healthy Pets Plus. The vet was very lovely and even took the price of the initial consult off the total bill for the procedure. I took my boy back for his check up today and was told that I was not signed up for Healthy Pets Plus, and had been charged the full fee for the procedure. The receptionist asked to see the forms I had signed for Healthy Pets Plus. I was not asked to sign any forms nor was I made aware of the process to sign up. I advised the vet that I wanted to sign up before I paid the invoice and had assumed that it was done. I did not want to argue with the receptionist and wanted to get my cat home, so I left and sent an email through explaining what had happened. The response was absolutely disgusting - I was simply told I would need to accept the terms and conditions for Healthy Pets Plus and would only receive the benefits from the day I sign up. No apology, no investigation into why I wasn't signed up when I requested, no empathy, and they made me feel horrible by insinuating I had done something wrong. By far the worst customer service I have experienced in a long time. Only giving the extra star because the vet was amazing and seemed to genuinely love animals. Due to their horrible front end service, I can not recommend them."
"If you love your pet and care about them a lot, then this is the place to go to for ultimate pet care and protection. Not only are the staff and doctor’s professional but extremely caring towards your pet. What I love about Greencross is the after care service they provide. They have multiple vet centres so I can take my pet almost anywhere. The Healthy Plus plan is a life saver and is worth every penny you pay. I strongly recommend taking your pet to Greencross Vets, they are the best!"
"Absolutely disgusting service. My wife takes our very sick dog to an appointment at 4.30pm with our 2 year old toddler. She goes all the way to the old premises (no warning they had moved premises when we booked). I’m at home looking after our newborn so I call them up and explain the mistake and that she will be a bit late - the response - no problems see you when you get here. My wife arrives at 4.42pm and the lovely receptionist at the front (Lauren) greets her and ready to serve her. The vet comes out and says “longer than 10 minutes late” and the other receptionist says they would cancel the booking as she was 12 minutes late and they have a 10 minute policy! So now we have a sick pet and no way to book him in to go elsewhere as everywhere else is booked. Never were we warned of this “policy” when I called to tell them she was late. No compassion. Shocking service. Will never use them again."
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