Brisbane City Automotive

"Sorry, two stars is best I can give for the service centre. Generally very underwhelming and unwelcoming customer service from the time I arrived and a 4 hour wait for a log book service, even though they were advised on booking and reminded when I arrived that I’d be waiting. I’ve never had to wait that long anywhere else ever in all my car driving years for a standard log book service. I would have appreciated some proactive communication to expect that time frame or if they were running late etc. At the four hour mark I had to ask how much longer it would be and then it seemed it was ready. The lady who finalised the bill was quite friendly which I appreciated. Past couple of times here I booked a courtesy car - lesson learned on my part I guess. Or perhaps I need to find another service centre."

"The team at Brisbane City Automotive is great! My direct dealings were with Bryce Harlow who I found to be a true professional.... efficient, knowledgeable, understanding, personable, extremely responsive, honest and friendly. Bryce went above and beyond to get us the best deal. The option to have the car delivered to Sydney and registered prior to me getting it was very convenient and helpful. I'm very happy with the purchase and loving driving my new car. Thank you again Bryce for the seamless transaction. I will recommend you guys to everyone and happy to do business with you again."

"I first contacted Brisbane City Citroen early October regarding an issue with my 2016 Citroen DS3. The car was dropped off to them on the 17th of October. Two days later I was contacted and advised the car did have an issue and that it was covered by warranty. (Evaporator core & AC Compressor) We were then told the parts needed to come from Sydney and we can book the car in for repairs once they arrive. The car was eventually booked in for the 7th of November. I was advised the repairs would take about 3 days. On the 9th of November I decided to call them to see if the car was still on schedule and they advised me one of the parts had arrived damaged from Sydney, regardless the new new replacement part had arrived and it should be ready the next day. The car was ready on that date and I collected the car. We noticed pretty quickly there was a squeaking/binding noise coming from the steering wheel when turning that wasn't there before, but due to the amount of trouble I had trying to communicate with the dealership in the first place, we just put up with it. I later received an email from them asking for feedback, I had filled this out extensively being honest in areas they did well and areas they did NOT so well. There was also an option to tick a box "I would like to be contacted regarding my feedback" I am still yet to hear anything from them... FAST FORWARD TO MARCH 4TH I have taken my DS3 into my mechanic who knows the car well for a standard service & check-up. My mechanic calls me in and asks if I've touched my radiator cap at all, which I replied no. The radiator cap has been left off since November, we also noticed two ac valve caps were not put back on. The radiator cap was left sitting on the upper cowling and has now scratched the underside of the bonnet. The mechanic decided to see how much coolant was left in the system and they had to add a little over 2.5l to fill it back up. Furthermore the coolant is now a nice shade of grey. We have travelled close to 10,000kms since they have had the car, Including a drive down to Canberra. The coolant system now needs to be flushed and renewed. Brisbane City Automotive claims that it would be wise to flush the system to avoid damage to the car, however there is no way and I quote "I swear on my 4 year old daughters life" that driving without the radiator cap on caused contamination to the coolant. Brisbane City Automotive refuses to take any responsibility for their poor workmanship. I would strongly advise to avoid this business as they do not stand by their work and fail to take responsibility for their mistakes."

"I don't normally write reviews but this experience has been so good I thought I had to write about the service I received at BCA. It took me 4 years to decide on a car to buy and when I finally decided on a Skoda, BCA and Leighton Smith ended up giving me the best support and nudge to make the commitment. I wasn't disappointing when the time came to pick up my car. I love the Skoda Octavia ! Highly recommend this place and Leighton as a sales person."

"I have so much confidence in Brisbane City Automotive Group. I bought a VW Golf from them in August 2017 and unfortunately it experienced an issue a few months later. Not only did they arrange to have my car fixed under statutory warranty, which meant they had to send it back to a Volkswagen Dealership and pay for parts and labour (which not many dealers would have been so quick to do), they also provided me with a brand new loan vehicle for over 2 weeks so I wasn't without a car. The level of service I received from them after purchasing a second-hand vehicle was mind-blowing and I can't even begin to express my gratitude to them for how streamlined and uncomplicated they made my experience. They initially bent over backwards to get me bank-beating finance (my finance broker even told me to use their finance because he couldn't even get close to the rate they got me) and then they bent over backwards with their post-sale service. Will be purchasing through your group again - a huge thank you (especially to your service team) Highly recommended!"